Overland Park, United States
11579 W 95th St #111
$
+1 9133070625
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I hardly ever write reviews but service like this has to be applauded, I wish I would have got her name, but I called inquiring about engraving on a watch I purchased online and forgot to have engraved originally, she was super helpful and most importantly kind, when I got to the store she was patient and wanted to make sure I got just what I was looking for, I had told her what I had in mind but worried it wouldn’t fit on the back of the watch, she played around with three options and managed to make what I wanted work, making for the perfect gift. I’ve worked in customer service for many years and know how easy it is to get burnt out, especially during the holidays, so a huge thank you to the woman working today who made for a wonderful experience, happy holidays!
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I love, love Fossil, and the young ladies that work there are great! They have fun watches and fantastic bags! I want this one!!!!!
I ordered online. A whole 7 days later I get an email my order has been cancelled and “sorry for the inconvenience”. No explanation. I emailed customer service to find out why. I call once and was on hold over 35 mins and gave up. Called again a few days later and was on hold for about 20 mins to be told the item was out of stock is why they cancelled my order. Mind you I bought a band with it and got that....can’t use a band without the watch!!!! 7 days after the email I originally sent I get an email back to hear the same info I finally got from the phone call a few days before. Just a “sorry”. My order has also been cancelled for over a week and I’ve yet to get my money back. Very unimpressed at this point. Can’t even comment on the actual product but customer service is a joke and worthless!
Absolutely worst when it comes to online services..do not order online...it will only add stress and anger. NEVER SHOPPING ONLINE AT FOSSIL...
Jamie and Joe are rockstars! They went above and beyond to make sure I got exactly what I needed. Would highly recommend this store for all your Fossil needs.
The staff was amazing!! Helped us return my son's watch and purchase a new one.
Awesome service and great selection
Employee just sit at his desk and did not help me. I just bought the watch that I liked on Amazon
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