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Full Potential Solutions

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Kansas City, United States

fpsinc.com
Call center· Outsourcing/Offshoring

Full Potential Solutions Reviews | Rating 3.3 out of 5 stars (5 reviews)

Full Potential Solutions is located in Kansas City, United States on 2001 NE 46 St. Full Potential Solutions is rated 3.3 out of 5 in the category call center in United States. Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.

Address

2001 NE 46 St

Phone

+1 8552408760

Company size

501-1000 employees

Headquarters

Kansas City, MO

Founded

2017

Open hours

...
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R

Ricky Williams

Training is very unprofessional. Kyle talks to anyone any kind of way! Everybody wants to be in charge but nobody knows what’s really going on until a higher up says something. You sit for a hour before even starting on something. The job itself is okay but they want you to be a top notch representative with low ball training. I wish I could attach some messages between me and other in the training saying their response as well and they actually still work with the company .

B

Bad Math

They don’t ever approve PTO. There’s currently NO ONE in HR - Only paycom. If they hire you for T-Mobile - it’s actually Sprint and Sprint robs people blind then pays you to cover for them. You get occurrences for working too early, even if it’s overtime. They threaten to fire you over new criteria every week. I have worked there for 6 months and never got my dental insurance ? You will likely be managed by someone who knows even less than you. This company is scary. If you’re desperate, go for it - just document everything.

R

Raquel Bradley

This company is literally a big JOKE. Unorganized and unprofessional isn’t even the words. \u200d️ They will hold your last check if you quit then not answer the phone or return emails. DEFINITELY wouldn’t recommend.

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Crystal Bridgman

My experience as an employee was terrible. They are very unorganized in their training. They don't know who is in charge. They tell you that you will have support when you start working on the floor. You don't! Only if they really like you. And then they use your phone calls for examples, but tell you that you didn't make the cut. It was the worst experience ever. Don't waste your energy.

L

Lashea Carlock

So I worked for this company and I just recently resigned on Tuesday. I had already worked the previous two weeks to get my pay check for Jan 8th 2021. Being that I resigned on Tuesday the day of payroll they decided to not pay me for the previous two weeks on the pay day of Jan 8th. I resigned at 1:35 pm and they sent me a email at 2:34 telling me that I have until noon on Tuesday to return my equipment so I could get my pay check for Jan 8th. Now if you see I stated I resigned at 1:35 pm which means that is after 12 noon correct which means I would not have been able to return any equipment on that day. They are now trying to tell me that I would have to wait until Jan 22nd to get my check direct deposit into my account so or pay a 25 fee to get a paper check. Which I am not willing to pay because it is not my mistake that y’all didn’t pay me because y’all went back and took out my payroll that had already been submitted. Than they keep stating that was my final pay check when I resigned we was in a whole new pay period so I would still have one more check after the one I was supposed to get on Jan 8th of 2021. I have emailed both of the owners and neither one of them have responded back to my email which tells me that they don’t care about how they’re HR is handling there payroll. Also I have sent proof to HR that I resigned on Tuesday at 1:35 and also that they sent the email at 2:34pm they still don’t care and is not trying to fix there mistakes they are still trying to say that since I didn’t return the equipment before noon that is why I didn’t get my check.

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