Garden Grove, United States
12600 Western Ave
N/A
+1 7148939329
i'm really happy i found this place. i have an older RV, and i came to Western originally for my first propane fill. next trip, i got propane and firewood. a few months later, i could smell propane at the tank - the team onsite is always friendly and helpful, and the tech diagnosed a leaky valve. they had a replacement on the wall of retail parts, and they swapped it out in just a few minutes. i asked about the regulator, but the tech thought it was working fine and told me to come back if there was an issue, i appreciated that he wasn't trying to up-sell me on parts i didn't seem to need. later that year, i got a whiff of propane again, so next time i was in for a fill-up, i got the new regulator - again, they had the right part on hand. super happy with the service, can-do attitude and the easy-in, easy-out location.
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Love this place! I can dump, fill my water and propane tanks and get rid of my trash and for a reasonable price. Haven't found another place like it. Going to keep going back.
I've been coming here for three years, love the staff and prices. My only complaints are you guys need to have separate parking for people who need to pick up parts and the new girl with the aqua colored hair who works there is rude. She stood there talking with a customer without a mask on and put it on after we showed up. Why was it off in the first place? Other than that we love you guys.
Extremely lazy employees. I asked two different employees a question, and they walked away, because they did not want to help me out with answering my question. I also asked if they can fill up my propane, and they did not fill it up all the way to the safe and required standard. This occurred on Tuesday, October 13, 2020 at 2:38pm. The two employees who avoided doing their job were the Caucasian who charged me for the propane, and an African American who works in the shop. They have no leadership. Leaders are always willing to help others out.
Called to ask a quick question and left my contact on their voicemail. Two days later still waiting... That's what I call 1 star service!
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