Stuart, United States
2555 NW Federal Hwy
$$
+1 7726927188
N/A
Wheelchair-accessible entrance
Waited two weeks for appointment. Day of appointment tech called at 7:00 Pm and asked if part was delivered to house. I said no and he said call him when we receive parts. Don’t know what they ordered since they never looked at tv. Will not waste money on Greek Squad again!
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Called today with no one picking up phone for a very long time. Definitely don't care about their customers. Called \UBreakiFix\ right in front of them, excellent customer service. Will now go to them and recommend them in the future ! I'll also order thru AMAZON since they have great returns and customer care also.
I tried to call the store today to check pricing and make an appointment. Was on hold for a long time and finally gave up because no one ever came to the phone. We brought my laptop to the store and the first question Kristin asked is if we had an appointment. I told her we tried but no one ever answered. She said they no longer take calls at the store... ok so there’s a phone number and prompts to get you through to someone but they don’t take calls?? Why would they still have the option to call then?
The Geek Squad spends more time asking you to wait because of high call volume just to discourage you from using their service. I've been with the GS now for 20 yrs and it has never been a bad as this year. More time is repeatedly spent asking you to wait 9 min.and 56 seconds as you watch the count down to zero which seems like an eternity. What a waste; most problems could have been solved. Then comes the biggest BS line of them all; a message appears informing you of a wait time of either 8 -9 hours for an agent who is equipped to handle your problem. Yes, there maybe a higher call volume, now, but this has been their on going statement for the past three years. NO MORE EXCUSES! On 7/19/20, I waited 4 hours for another, more knowledgeable agent to take control of my computer allowing him to correct the problem I was experiencing whatever he could; but NEVER fixing the original problem. No matter, next comes the Geek Squad SURVEY!! Without having the chance try your computer to see if the initial problem was corrected; you are compelled to fill out a survey scoring the agent on his or her performance. Often, the agent receives higher scores than he or she actually deserves because you are given the impression all your problems have been solved; when in fact they have not. So the Geek Squad agent gets high scores and you get to play the game again and again until you happen to get an agent you knows what their doing. Very Hard to Find.
Doesn’t honor warranty’s like they used to. Instead of doing a rapid replacement in store, I was told I would have to wait 4-6 weeks in a pandemic for my Xbox to be returned to me (possibly fixed). Amazon will honor all warranty’s and returns and send you your replacement over night. Do not let these people fool you.
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