Norwood, United States
1201 Boston Providence Hwy
N/A
+18773993275
This is the WORST dealership ever! I brought in my Genesis G80 for the roof rattling noise issue two times. They held my car two days for the first time and a month for the second time. In both times, they acknowledged there was a rattling noise but kept giving me excuse after excuse (they had an Engineer to look at the issue but they couldn’t fix it). Instead of telling me they didn’t have the capability to fix it, they told me to reach out to Genesis USA if I had further inquiry on this issue. Of course, I did reach out to Genesis USA and was told that they would find me another Dealership to have my car fix. As you are a big dealership, Boch Huyndai Genesis of Norwood, you should be more respectful and more honest with your customers.
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Worst experience I've ever had trying to get a car serviced. Was trying to get a recall completed for a Genesis. Spoke with Steve the service manager and he took my VIN, ordered the necessary part for the recall service, says he'll call me in about 2 weeks when the part comes in. Three weeks go by and no word. Leave a voicemail, no response. Four days later I call again and leave another voicemail. No response. Call again and tell the service rep that I need this taken care of and please don't transfer me to another voicemail, "ok please hold"....transferred to a voicemail. PLACE IS AWFUL
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