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Philly Pretzel Factory

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Gilbertsville, United States

phillypretzelfactory.com
Pretzel store· Bakery· Caterer· Restaurant· Wholesale bakery

Philly Pretzel Factory Reviews | Rating 3.8 out of 5 stars (8 reviews)

Philly Pretzel Factory is located in Gilbertsville, United States on 1885 Swamp Pike. Philly Pretzel Factory is rated 3.8 out of 5 in the category pretzel store in United States.

Address

1885 Swamp Pike

Phone

+1 4849498700

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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D

Danielle A

The only reason I'm giving this place 2 stars is because the food was warm. There was one employee working with 0 customer service skills. 4 people were waiting for service, with no acknowledgement from the male employee. He was baking and prepping in the back. When I was finally served, I let him know that I was there for a scheduled time pickup order. Order was not prepared and was advised it would be 5-10 more minutes. What's the purpose of ordering in advance for a scheduled pickup if its not ready? I was there after the scheduled pickup time. Once ready, bags were pushed across the counter, I asked to confirm if that was everything, couldn't understand his response...great. Took everything to my car to check it over; I ordered 3 dips, received 2. Went back into the store to wait some more. He advised that they were all out of what was ordered...okaaay...can I have another kind or my money back since I paid for 3?! He told me to pick another from the unlabeled pile of dips, sorry to inconvenience you...can you tell me the kinds to pick from. Glad I checked the order and pushed to receive what was paid for. Will definitely not go back again.

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william noble

I order pretzels a week ago and payed for then in advance..told them I need them by 12 pm.. No problem they told me.. I get there today and nothing is ready.. They tell it will be 15 to 20 minutes.. I got my money back and left

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Reilly Peno

I went into this place today for a quick snack after work! When I walked in the girl immediately left what she was doing to greet me and helped me order. She had a bright smile and told me all about their new brownie batter dip since I loved the chocolate and they recently got rid of it. She made it sound so good so I bought five pretzels and that dip. Her customer service made my day and the pretzels were delicious and hot! If your looking for a quick snack and amazing customer service, I definitely recommend this place!

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NaD

Oh yum! Clean, polite staff, good value, but most of all the pretzels taste great. Love the selection of mustards and dips.

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Patrick Olshin

I forgot how amazing these are. This place is great and they have ice cream now. Additionally the pretzels only take about 10 mins to make if you have a large order. I walk in several times a month to order a huge quantity for my business and they never look annoyed and go ahead and make them. I appreciate it! My kids love it.

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Kizmect Meade

Wanted cinnamon & sugar pretzels they don't carry them anymore. My husband ordered pretzel rivets & a soda. Requested a sweetened iced tea, but they only had unsweetened. Apple juice was great! My grandson enjoyed it, but my husband made a comment it was a waste of 8.00 so I'm guessing the pretzels weren't up to par.

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Cathy S

The pretzels are nice, but a bit too salty for my tastes. The pretzel dog is salty too so it should be eaten with a drink. They have combos which includes a bottled drink but the selection of drinks are small. There's also a small selection of ice cream but tastes good.

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Tammy Fazio

Store is very clean people are very friendly prices are good love the pretzel factory

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