Glen Rock, United States
191 Rock Rd
N/A
+1 2014444190
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I've been coming here for years with few issues. However, their operations and service need improvement. They have a service where they reach out to your vet for a refill on perscriptions for your pet. They have been doing it for years and it's a great service - being a customer here, I've come to depend on Rockridge to handle this portion of the process of refilling perscriptions for years smoothly. Fast forward to yesterday, I called to ask for a refill and I was told it would be ready. If there were no refills, they always let me know that there aren't any left. This has been protocol for years. 24 hours later when I come in to pick up the medication, I'm told the medication is not ready because there were no refills and when I let them know they should have told me (as they have been doing for years), they attempted to take the high road and tell me if i care about my pet, I should have been on top of it. When I asked why they didn't let me know there were no refills as per usual, they kept washing their hands from the situation and pinning it on me without a direct answer to the question. Seriously? All they had to do was let me know there were no refills left when I called. What a joke.
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I’ve been living in Glen Rock for over 30 years. Rockridge is my only go to for my prescription needs and more... The entire staff is professional, knowledgeable and most helpful in every respect. The pharmacists are the best! Always pick up the phone if you have a concern. They give you the time you need and answer all your questions. I feel fortunate to have a pharmacy like Rockridge in our town.
Friendly staff.So many things to look at. Great place to buy a gift for that special someone.
The store is great! I walk in and they know my name. They don’t only do prescriptions but have other beautiful things in the store as well as all your hallmark needs
Always on top of things, courteous, good communication and service (unlike the other super pharmacy in town). They make it a point to get to know who they’re customers are.
Deli
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