Oakland Park, United States
4378 N Dixie Hwy
N/A
+1 9545640553
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly serviceRepair servicesService guarantee
If you are moving a piano, Grandmasters Piano is the only game in town. I had a difficult move to a 3rd floor apartment which other movers turned down. Grandmasters made it look easy with flawless execution. Also, they are a great group of people and a pleasure to do business with.
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While most people posting their reviews here relate to their buying, or service experience, my experience didn't require either. In fact, if my experience is any reflection on what a buying customer can expect, then I would expect only the BEST from Grandmasters Pianos! I called Grandmasters looking for them to refer me to someone from whom I could buy two wood piano knobs. I reached Nicholas (we share the same first name), who listened as I presented my dilemma, since it was a very specific color wood and size. He asked me to send him a picture of what I needed. The next thing I knew, he responded back quickly with a perfect replacement, saying come on in and their yours! So, in this age of lowered expectations, I was greatly surprised by both his quick response and willingness to help save me from the trouble of searching further locally (no one else that I called could help me....or didn't want to take the trouble to help me), or have me try to order what I thought I needed from some online source. Grandmasters is at the top of my list when I need anything piano from now on. Customer service is alive and well! Thank you, Nicholas!!
Super nice and professional! It took less than 10 min to load the baby gran piano. They were carefully not to drop their tools on the floor. And great price!
Fantastic experience with Grandmasters Pianos. My 40 year old baby grand didn’t make it unscathed in a move from one place to another due to my own negligence. I called Grandmasters and they took care of everything. Pickup, repair of a very cracked leg and lyre, cleaning and delivery was all amazing. Dean does amazing work and Nicholas kept me posted with pictures every step of the way. I felt confident that they were going to take care of everything after our very first conversation. Highly recommended!
There aren't enough nice things to say about this company! Nicholas Palmer worked with me every step of the way explaining in detail pricing (very reasonable), how they inspect it, and what services they provide for refurbishment. They took a 94 yr old Knabe out a third story apartment in 20 minutes flat and brought it back to life in three weeks. This piano hadn't been touched in over 30 years and was filthy. Nicholas told me exactly what they were going to do and sent me pictures and gave me updates during the entire process. They saved a family heirloom and i'll always be grateful. Thank you Grandmasters Pianos!
I highly recommend this company. Everyone I dealt with was helpful, knowledgable, and accommodating. They were there when they said they would be and were efficient and pleasant. We made several changes and it was no problem. They also offered numerous dates for pickup and delivery so we didn't have to wait long at all to get the job done.
Have had this company move my piano a few times now. They even moved it in between two counties. Nicholas helped very much and worked with me on some special items I wanted for the piano. The day of the moving went smooth. They even fixed my pedals on the piano, which had come off in an unrelated incident. I didn't have to ask for this and they didn't even do an additional charge for it. If you need any kind of work done from tuning, moving, or restoration, Grandmasters is the place to go. They're very informative, truthful and upfront. You can't ask for a better service from a company who treats their clientele with the utmost respect.
"Three young men delivered my daughter's piano. They gave me information about getting my piano tuned, which was very helpful. I am a first time piano owner with little knowledge. They were AWESOME! They were in and out in no time. They wore their masks and were polite. Great service."
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Wheelchair-accessible car parkWheelchair-accessible entrance