Greeley, United States
2325 23rd Ave
N/A
+1 9703568272
Wheelchair-accessible car parkWheelchair-accessible entrance
VASA froze memberships during lockdowns and respected members that felt unsafe to return to the Gym until they were ready to come back... NOT. I recently discovered VASA resumed charging my bank account as soon as they reopened Gyms across my state, I was unaware of the charges until I was reviewing my bank statements and noticed charges going back 5 months. When VASA first closed their doors in March and froze memberships I figured they would respect their members and allow them to return when they felt safe, which I found very accommodating and appreciative of, however, that was never the case. When I spoke to a Customer Service rep over the Chat function of the App I voiced my concerns to someone who obviously did not care about the customer. As I told the rep my intentions were always to return to my Local Vasa Gym when I felt safe to do so, I live in an area where many people disregard Covid preventative measures, such as mask wearing, which is their right, but prevents me from returning, the rep of course defended her position and said I did not have to be physically at their Gym to be charged the monthly fee and would not issue refunds or credits for future use and could only offer a next month free credit... Tone deaf response since she obviously disregarded anything I said earlier. Anyways, TLDR; The gym is decent, equipment is usually working, staff does horrible job enforcing mask rules, heard customer service horror stories about this place and had one of my own.
like
The two stars are really just for the staff and the steam room. This place was always packed full of people and you can never get on a machine, I understand that's not the gyms fault, but it's just a fun fact and really unfortunate if you're paying for a workout you'll never fully get. Another reason for the low review is my fiance and I had moved out of state which resulted in us canceling our membership. We were members for almost two years and we both had to pay a 70 cancellation fee even though we were told that after 6 months, the cancellation fee was free. I even found a review talking about the fees and the owner replying saying that there was no cancellation fee after 6 months. So tell me, if it was free to cancel, why did we have to pay 70 to cancel?
Nice gym! Good equipment! Busy at times but that's what happens with nice gyms. Overall one of the better gyms in Greeley
If I could leave negative stars I would. My wife went in once to cancel her membership February of 2020, which didn't work, and she called twice... since then... all with the assurance that her membership was cancelled. And yet they keep charging her monthly and then sending that to their little collection agency who keeps contacting us for \past due\ balance. So my wife finally calls the corporate number. They proceed to tell her that she never called because there were no notes about her trying to cancel previously. Then they told her that she can indeed cancel but only after she pays what is due... the charges that they have kept charging after all the time she has tried to cancel with a zero balance. Hey VASA... YOURE A BUNCH OF DIRTY CROOKS!!! Shame on you for the low down business you are conducting.
Wanted to cancel my membership because they closed the basketball court and the racquetball court. When I tried multiple times in person and over the phone they continued to charge me. Ended up having to cancel my debit card and get a new one to stop the payments. They then sent me to collections for over a 100
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Wheelchair-accessible car parkWheelchair-accessible entrance