Hammond, United States
2732 165th St
N/A
+1 2198455367
I have had Jack's Wholesale replace all windows in 2 homes over the years. They are the best! I am a extremely satisfied customer in every aspect of my experience with Jack's. Customer service is excellent, shout out to Mellisa! Service Technician Dave is awesome and very helpful. Top notch!
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If I could give 0 stars I would! This company DOES NOT stand behind the labor that their contract states! I had a door installed that I purchased that is only needing a minor adjustment to be corrected the door is perfectly fine and is not needing to be replaced it is the installation that is the issue and they absolutely will not stand behind their previous employee’s labor or business etiquette! The excuse I received is the the employee “Tim” was not following the guidelines he was supposed to and they fired him because of those reasons. That has absolutely nothing to do with me as a customer that spent over 800 on projects with this company! I even talked to Mike at the head office and sent pictures only to be ignored all over again! Debbie is also horrible when it comes to customer service after they get the money you can forget about quality, customer service, or any kind of ethics at all from this company!! Do yourself a favor and go with a company that has morals and values because Jack’s wholesale windows definitely DOES NOT have it!! I will be finding a better company to adjust the door and also having this sent to the BBB because the contract states that the labor has a warranty and they are not abiding by what it states!
I wish there was a way to give them zero stars. Do NOT do business with this company! We placed a large order for our school. We had a specific timeline for a large construction project. When the weeks passed and I called to verify our installation date, it turned out the order had never even been placed. We were patient and restructured our plans. Then they installed not one but TWO broken windows in a classroom. One window was visibly broken and sharp. When the teacher came in to set up her classroom in August she opened the window and it literally fell out on top of her and her two-year-old. They were shaken up but thank God they were only scraped up a bit and nothing worse. Getting the windows replaced was an absolute nightmare. Every week they told me our materials would be arriving the following week. This went on for months. They assured me our balance would be adjusted once the final window came in. It took a trip to speak to the owner and 6 months from the day we ordered to have all of the windows properly installed. Then they never sent a final bill. They tried calling to settle things over the phone. I let the salesman know I needed a paper invoice to generate a check and reminded him of the promise to adjust our bill. I received a threatening “final notice” where they deducted 2% off of our 12,000 total. The manager told me he had to work hard to get me that much, as the owner only wanted to discount it 50. He seemed to want me to feel grateful. Ridiculous! It has by far been the absolute worst experience I have ever had with any company, from the salesman to the installation, product, billing department and even the owner. I highly recommend taking your business elsewhere, even if it costs more money.
Had these put in January 2017, promised these windows would be the best, no feeling air come through...etc. People very nice when selling to you, installation crew was nice as well, put in wrong trim color, didn't look too bad so we said not to worry about it, didn't want them to have to RIP it all down and replace, thought maybe we would get a little bit of a discount, nope. I have had to fix screens my self and some trim, you can feel air blow through and ice builds up on the inside when really cold out, same as old windows, only thing better than old is that they look better. Every time I called to complain, I was always told someone would call and take care of things, never happened. Very disappointed. Go with different company.
I leave one start because i have to but I wouldn't if they gave that option. Thank god I only had 2 windows that I ordered from them. I should have seen the reviews first before I purchased anything. I finally got my 2 windows after weeks of waiting and only to have one wrong. I call today hoping for a solution to this mistake that was made by them since I took pictures,measurements and even a diagram just for the lady to place me on a long hold and then come back and get smart with me about how its all sales final and I signed the contract. She starts getting upset because I called her out on her lies saying that everything was explained to me when she wasn't even in the room when I went to place the order. Needless to say I'm stuck with a window that is trash and out of money for it. I'll be looking somewhere else to purchase the window again. Never will I step foot in this place and from all the reviews I have now seen. Looks like its a common problem with this place. Oh cherry on top, she then hangs up the phone on me.
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