Harrisonville, United States
19311 E 287th St
N/A
+1 8163805387
Just picked up my dog at 10:30 in the morning. Lady was complying because she would not go to the bathroom on their cement cage. Our dog has never, in all our years of boarding her, had to go on cement. She complained she had to actually take her to a grassy area last night. She had the gall to tell me she hadn’t been out yet this morning!! She was going to charge extra to take her out but I had paid extra for playtime so she considered it ok. Had me go get her myself. Wasn’t in the kennel was originally was put in. Couldn’t find her. Had taken toys and weren’t with her. Kept talking and talking about other dogs, plan trip to somewhere, on and on and on. Couldn’t get away, just finally walked away from her. Never, never again will I take my dog there.
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Won’t go into all the details but this place was very unprofessional in many ways. Dropped off my dog clean & pretty,picked up 2 days later & we couldn’t drive back home without the windows down he stunk so bad of urine,his white hair was yellow. The lady was friendly but that’s about all the good I can say about the place. Won’t go back & I don’t recommend.
We have been using Hideaway for 20 years and 3 dogs. Beginning with our first visit, we noticed our dogs not only came home happy but they actually came home looking and acting better. Over the years we have tried other places that were more convenient to our home but our dogs always seemed to have issues. We used Pete and Macs and our dogs came home with Kennel Cough, we used Winchester and our dogs came home groaning for two days. The list goes on. So even though Hideaway is not the most convenient for us, it is the only place we will use. Our Lab is now 9 years old and whenever we drop him off, they not only know his name, but our dog is so happy to see them. Thank you to Hideaway as we always know you will care for our dog like it were your own.
My experience has always been very positive and dog is always happy.
Hi . I would like to comment on this incident. As we work here. Lola was to be feed 1 cup twice a day per her owner. We upped her food to 2 cups as she was stressing and this was explained to the owner on pick up. As for the bloody tail tip. It is referred to as happy tail. We did treat and try to wrap it. But she would not keep it on. But she was not mistreated in any way. She came in with flakey skin and 2 bare spots on her armpits as noted on our client card. But she was a sweet dog with no problem eating . Thank you. Linda and Donna.
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