Plano, United States
2828 W Parker Rd #206C
N/A
+12147638832
We hired Heaven Sent Floor Care to polish and restore our Master Bath marble floor after we had extensive water damage. Ken came out to give us an estimate and was very professional and explained the process. We very much appreciated his calm and friendly personality. Ken and his Technician were on time and completed the job in a day and a half. Our marble floors look like a sheet of glass now. I would highly recommend Heaven Sent Floor Care to polish and restore stone floors.
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This is a lengthy review, but to understand how good Heaven Sent Floor Care and Ken is, you need to understand the self induced complications and additions I made during the course of the job, which was still completed during my 1 week time frame. They showed up each day at 7:30 a.m and worked diligently until 6:00 p.m. That is dedication! Ken was super thorough in explaining the process to me when he came out. The estimate wasn't the cheapest, however, it was undeniably worth it when the project was completed. Whatever work Heaven Sent Floor Care did, it was always done right--and not just \okay right\, but to the best standards of quality workmanship. Ken is TOP NOTCH in his field, and his crew was always courteous, friendly and helpful. Ken was always accessible, friendly and patient with my myriad of questions. We were easily able to work out details, and they definitely held to their side of the contract. It was clear Ken had tons of experience in refinishing natural stone, he was intent on doing the right thing and that his reputation and the level of quality in their workmanship would be very high. Work Completed: Ground level the lippage in our Family Room floor, almost a dozen high areas in our Kitchen, honed all the travertine in our downstairs (approx 2800 sq ft). Brought it up to a stunning polished finish. Removed all the grout in our Master Bath Shower & Guest Bath and regrouted. Attention to detail was especially evident on all the edges, around door jams etc. I made several significant changes to the scope of the project when I saw the stunning results in the first two days. Ken was extremely accommodating and didn't flinch and eye. The result is I now have my travertine floors that have been flattened that look like most seen in Italy, monolithic in nature. I can't imagine a better stone refinishing company in all of the Dallas Metroplex. I would HIGHLY recommend them for your next stone refinishing project. I will be repeat business.
We spent time choosing from a handful of potential restoration companies and while Heaven Sent Floor Care was not the cheapest option we found, they were absolutely the best we found.As a home owner, our biggest fear if being sold a story that does not deliver. Ken and his team can forever make that a nightmare of the past. My experience with Heaven Sent Floor Care never encompassed the word disappointed. As far as being thorough, caring of our home and our time, and skilled in their craft they did in our travertine restoration, they were top-notch. In fact, our kids still ask...is Ken and Heather coming over today?”. A big shot out to Heaven Sent Floor Care thank you for a painless, awesome experience, which put our faith back into hard working, trusting, local companies!
To begin with, I typically do not write reviews. However, the service Ken provided definitely warrants a review. We had a major hiccup with the services; however, it was not Heaven Sent Floor Care's fault. My wife and myself had interviewed four different companies. Only Ken and one other company actually seemed to understand and have extensive experience with grinding and restoring our travertine floors. My wife and myself both perceived Ken provided a much more extensive analysis of what was involved and ultimately what to expect. Unfortunately, I had to be out of town the week the work was being performed. My wife had visited a good friends home and was impressed with their travertine. This led her to requesting Ken polish our floors at the end. The problem was our travertine had a great deal of fill from the factory and looks terrible in areas with lots of natural light. Ken had initially cautioned us about polishing our travertine. Long story short, the travertine floors ended up looking very bad in our main living areas where we have considerable natural light. He did a spectacular job leveling out all the uneven tiles etc. We all felt bad in the end. Ken was a true hero when he came forward and negotiated to redo the areas to get a honed finish like we had initially discussed. My blessings and highest recommendations go out to Ken and his crew for over delivering on this huge project and correcting our mistake.
Initially, my wife and I had Ken over to give us a bid on restoring our stone floors. We liked him. However, we thought his price was a bit high. We received two more bids and decided to go with a well-known tile and grout company that does stone restoration work too. They had many positive reviews. The work this other company did was mediocre at best. The edges around doorways, our wood floors, and stairway did not have a decent gloss level. The franchise owner told me after two trips back to our home, that we had a difficult type of marble. Nothing was mentioned about this prior to them performing the work. Regardless, we called Ken back to have them do the work. An outstanding experience with no excuses! P.S. I found it odd that this other company had so many glowing reviews but most only had one or two reviews credited to their name.
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