Highland, United States
3850 Rte 9W
N/A
+1 8458343455
Reached out to \The Barn Raiser\ as I prefer supporting local over big box stores, they happen to be within 30 minutes of my location. I placed the order early July and was informed of a 6-8 week back up in orders. Was contacted on Friday August 27th that the shed has arrived and is ready to be delivered. I have scheduled a delivery for the next available date, September 11th between the hours of 3-5pm. September 11th came and I reached out to The Barn Raiser as I have not been contacted to confirm the date. I called at 11:44am to make sure the 3-5pm window was still valid. Was informed that that due to rain and weather conditions, the delivery schedule has shifted and the new window is... 12-2pm... 15 minutes later. I told them i could probably make the 2pm slot because... I am at work and didn't expect the delivery until at least 3pm. I arrived at 2:16pm to the location and the delivery individuals have already placed the shed in a location that was approximately 20 feet away from where I wanted the shed to be placed and facing in a different direction. I have asked them to move it the 20 feet and align it but was informed that they are rushing to another delivery and the person could not wait and therefore will not move the shed to where I wanted it to be located. I was additionally informed that they can come back and for 100.00 additional they can move it to where i want it to be (the next available date for that would have been September 19th, 8 days later). I insisted that I believe they should do it free of charge, given the whole debacle with the time change and no advanced notice form them, but they continued to refuse and offered to come back and pick the shed back up in a month in an ironic response to my request. Given this atrocious customer service experience, I will not be supporting this business in the future and will look for alternatives.
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We needed a shed badly and quickly and was able to browse Dave's entire lot which is huge! We found one onsite that matched our home perfectly! Delivery within a 30 mile radius is absolutely free which is amazing and with only 2 people and a magical trailer (believe me it was the highlight of our week) they delivered within a tight 2 hour window. Dave treated us like prized customers and walked us through the entire process. If you need a quality shed and like old school business practices, take a ride and check this place out!
The install quality was poor, and when I asked to have a door alined since it's so warped you could see light thru it. the worker said that's the way it is. Dave gave me a song and dance but no repairs. I need to hire someone to fix a one month old garage.
After alot of research on buying a shed and long wait times from many places we came across barn raiser. They had close to 70 sheds in stock and we found the perfect one with out the wait. Then delivery was even more of a pleasure. We have a steep driveway and big back yard. They drove right up with no issues at all. Very honest family business that I'll definitely be recommending for years.
What can I say, I am impressed! The Barn Raiser exceeded all expectations and I could not have had a more pleasant experience working with Dave and company. Best quality and pricing, bar none. (and I do my research). Barn Raiser accommodated my changes and provided excellent communication and professionalism from beginning to end. If you are looking for a new building or structure, these guys are the way to go. Five Stars.
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