Holliston, United States
53 Jeffrey Ave
N/A
+1 5084295003
Do yourself a BIG favor and HIRE THIS TEAM. From the moment I reached out to the owner, Bill - who'd I'd contracted to do some openings and closings in the past - about engaging his company to do a full upgrade (replace the liner, the heater, convert to salt water), the end-to-end service was absolutely exceptional. Within days of agreeing to terms, I had \Derek\, Bill's son, out taking measurements of my pool; and over the course of the next 4 weeks, I had out to my house Billy, Tim, AJ, Ben and Joe (no matter the weather conditions) doing everything they could to ensure that the work was performed methodically, timely, and effectively - and Libby and Hollie, back in the office, were making sure that any questions or concerns I had were being addressed immediately. Once the work was completed, Derek came back out to the house, and took two hours out of his time (which is undoubtedly in high demand) just to make sure that we felt comfortable with how all the mechanical operations were integrated, red flags to look for, when to call for help, and even where to shop for supplies to get the best value. He even ASKED if he could return in a weeks' time to check the chemistry levels so he himself felt confident the work was complete. There's a lot of service providers out there to choose from in the metrowest area - save yourself the time shopping around and call Farrell Pool Service.
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Farrell Pool has been opening and closing my pool for a few years now and has always done a great job. This year my liner needed to be replaced. It was just completed and I couldn't be happier! The crew was wonderful and they did a fanstastic job!
While I’ve had a pool for years, I’ve never really taken care of of it myself. Farrell Pool Service was always our go-to maintenance company and they have been superb. Recently, we had our 30 year old gunite pool completely redone requiring me to take on quite a bit of new maintenance I didn’t anticipate including brushing the plaster twice a day for 28 days, maintaining a low Ph level as the concrete cured, filtering the water to remove plaster debris, etc. Anyway, my filtering system wasn’t working properly and Chris of Farrell Pool sent one of his experienced guys, Brian, to fix the problem. Brian took the system apart, gave it thorough cleaning, glued some loose pipes together, and showed me how to add missing DE powder to properly filter the system. Overall, I got a valuable lesson on proper pool maintenance and Brian got our pool up and running properly. Chris and the team are outstanding and I would highly recommend them. They are professional, trustworthy and responsive.
Called Farrell pool service and spoke to Bill, he's the owner. I asked if he can repair my liner, then he asked for pictures if u have them, I sent a picture by email showing a rip in my pool liner above the waterline. Didn't hear back like promised, waited a couple of days and called back, the girl in the office said she will pass the message to Bill and he will call me back, nothing happened, I called back for the fourth time and asked to speak to Bill, after I finally was able to get him on the phone, he completely forgotten about about out conversation, and proceeded to say that he .w b offended if I hire somebody else. Completely unprofessional on it inconsiderate. I wouldn't hire these guys if they were the last pool service on the planet on my life depended on it. . That's all I hàve to say
These guys were great. I was prepared to have my pool deck torn up, but they tunneled under it 6 feet and were able to re-plumb the pool without any concrete work. The work was done fast, communication was good.
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