Indianapolis, United States
123 W Louisiana St
N/A
Worst experience ever at this terminal. I arrived from Chicago just before midnight to find there was no assistance available for a disabled person to transport luggage from the train to the curbside pickup. The train crew told me to call my ride and have them meet me on the platform. As I was on the phone with my driver an employee yelled at me to exit the area. I fell on the platform while trying to manage the two bags I carried on and received no assistance from train crew. I asked to use a cart that was on the platform and the male employee there exploded at me and threatened me. I was ordered to get on the elevator while still struggling with my carry on luggage. Once I boarded the elevator the same employee threatened me again and slammed the cage door down as hard as he could. Upon exiting the elevator on the lobby level a female employee offered me a wheelchair to move my bags to curbside pickup. Sad thing is - there were several others who need help also. Vulnerable people with disabilities. I helped a woman in need use my now empty wheelchair with her bags and then wheeled a gentleman to his ride waiting outside because he was left just sitting at the back of the building waiting and at the mercy of amtrak staff who were unwilling to assist him. Turns out there were no carts for customers anywhere to be found. I was booked on a disabled fare and had a 'needs assistance at station' flag on my reservation. Had I known in advance that assistance isn't available at this station I would have arranged for my family to be at the platform to help me. I have filed a complaint. Travelers beware...
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Clearly the heyday of rail travel has passed, but its an affordable way to get from here to there. Indy Station is clean and has plenty of room for the number of riders who show up. This building is also the Greyhound terminal.
Riding Amtrak is a wonderful experience I was able to get the sleeper car for my trip and not only was it affordable it was enjoyable. I received complimentary meals and drinks and the employees were very polite and helpful. I will use amtrak again for my next adventure.
Not safe if you're traveling alone. The surroundings were not great and there was no security in site. I was approached by a homeless man who then followed me around, but there were no employees around to help. It is the worst train station I have ever been to and I highly recommend avoiding stopping here if at all possible.
Went here to drop my father off. A lot has changed and needs a lot of upgrade
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