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Indy Custom Pools

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Indianapolis, United States

indycustompools.com
Swimming pool contractorSwimming pool repair service· Architecture & Planning· Swimming pool contractor· Swimming pool repair service

Indy Custom Pools Reviews | Rating 1.3 out of 5 stars (3 reviews)

Indy Custom Pools is located in Indianapolis, United States on 4929 Robison Rd. Indy Custom Pools is rated 1.3 out of 5 in the category swimming pool contractorswimming pool repair service in United States. INDY CUSTOM POOLS, INC is an architecture & planning company based out of 4929 ROBISON RD, Indianapolis, Indiana, United States.

Address

4929 Robison Rd

Phone

+1 8884817665

Company size

1-10 employees

Headquarters

Indianapolis, Indiana

Open hours

...
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M

Michelle Price

It’s really unfortunate when you want to pay someone a lot of money to put in a pool for you and they won’t even return a phone call. Very discouraging.

D

Daniel Spomar

Indy Custom Pools really should be a great company. Unfortunately, they have some major problems. The construction process was absolutely a terrible experience. Started in early October and didn't finish until Christmas. Did a nice job on my pool except for tile. Tile is constantly falling off. Embarrassing to have a 120,000 pool (just for pool, nothing else) that looks terrible because the tile work wasn't done properly. Tile started falling off the first year and is a constant issue. Follow-up service has been awful. They don't respond. Every time I call, they tell me I'm on the list. They put cheap screws to hold my slide and they are totally rusted/corroded. This company really has potential if they could just take better care of their customers and deliver a quality product as promised. I have heard some even worse horror stories about Indy Custom Pools/OEG from a neighbor. Beware before doing business with these people!

K

Kathy Donnar

I just have to share my complete disgust with OEG/Indy Custom Pools. They started our job Dec 23, 2012 and it is still not complete June 24, 2013. After many conversations, complaints & us begging them to get the pool & landscape finished ... we only got promises of work that didn't get done -- with no apologies, explanations or urgency of fulfilling the contract. They literally just don't care! This morning I called the owner, Chad Bruick, to complain that the work he told me was scheduled to be done last week but no one showed up. He had no explanation, no apology ...... but told me he JUST saw our plan for the first time this morning! WOW - He was standing next to me a month ago when we went over every plant & rock - ? He watched me sign the contract and he scheduled the little bit of work they have done - excuse me?? When I asked him to explain how he could say he never saw our plan when he's been telling me work was scheduled -- he told me if I want to hire another company to finish the mess they started .... go right ahead. SERIOUSLY! PLUS - the pool has areas that they have to re-do/finish & they can't seem to get that done either. There is grout missing, areas of coping are lifting - the pool cover has problems, etc. It's been an awful experience with this company, perpetuated completely by the owners - it's crazy. I am in shock at the absolute lack of professionalism, quality & customer service we've experienced from OEG (Outdoor Environments Group)/Indy Custom Pools -- DO NOT HIRE.

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