Berea, United States
1125 Berea Industrial Pkwy
N/A
+1 4402399100
I worked there for 2 years doing everything I could 100% ,6 days a week . 8 hours a day. Loading semis full of windows and sunrooms . Then building frames and filling frames with foam. They didn’t not make me feel like they appreciated my efforts ,and when I found a potential other job so I could negotiate on more pay they felt it a better choice to just cut ties , no negotiation. They did not honor my 2 week notice . I felt hurt , I felt used. I wouldn’t work there again.
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Joyce Windows is one of the most unprofessional companies I have ever dealt with. I am looking to buy a custom window, that few window companies are able to supply. As a result, my mother has been helping me find window companies that can make cathedral windows. She reached out to Joyce Windows to have them come do an estimate at my house. They supplied an estimate of 3,502 dollars (on June 8th). We then filled out a contract, and I made a deposit of 1052 dollars on MY credit card. From this point on they would not ever get in contact with me (I called the sales guy who came to my house multiple times, and called their headquarters). They would call my mother! She is not the owner of my home, she wasn't involved in the contract, and she did not use her money to pay for the deposit. They then reached out to my mother and asked her to supply pictures of my house and where the windows would go. The estimator should have done this. This was around June 17th. They finally contacted my mother and told her that they would need to charge an additional 800 to install my windows because of scaffolding, which had been included in my original estimate. I am 27 and I consider this a form of ageism, she repeatedly gave them my number and still they did not reach out. My mother then told them that I was no longer interested in the windows. They said they could not refund the money back to my credit card, so they would send me a check. Can you guess who the check was made out to? My mother AND I. I didn't really look at the check until I went to the bank, and it resulted in my having to wait until I saw her again to get her to endorse it. WHY WOULD MY MOTHER'S NAME BE ON THAT CHECK?!?!?!? I highly recommend not going with Joyce Windows, they are the epitome of unprofessional. Also note, that the estimator did not have the right contract, so he used a bathroom contract. He crossed out bathroom to write Window.
Joyce came out and gave a quote we were very happy with. We signed on the same day. A week later, we had not gotten any information so we called our representative Mike Wilson. He said his VP - Brian Smith - would give us a call. He called later that day and said they couldn't honor the quote. Completely wasted our time and now we have to reschedule people to come out to our property. Avoid this company. To address the response from the owner: They are flat out lying - the number associated with this company on this google page is the one that also reached out to me to install my windows. There are also multiple \positive\ reviews that were in regard to installation that have not been asked to be taken down. Not surprised they are trying to eliminate negative responses from such a shady company.
If I could give this company NEGATIVE stars I would!!! The company is a joke.. We scheduled 3months out, they were a no call and no show after my wife took a vacation day to be home.... then the office people tell us it will be a 1 day job... Then they had to come on a Sunday and A Thursday to finish the job... The work looks amazing!! My problem isn't with the work or the workers do the work, its with the management!!! DONT USE THIS COMPANY!!! FIND OUT WHO THERE WORKERS ARE AND HIRE THEM CAUSE THIS COMPANY SUCKS!!!!
This beautiful entry door.....another awesome job
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