Mt Vernon, United States
1304 Memorial Hwy
N/A
+13603363496
Excellent group of people that work here. Mike seems to run the front operations and is always super helpful and knowledgeable. Locally owned and operated . I bring my diesel in for every service. Oil change, fuel filter, electrical issues ect, Great prices. I love how they don’t mark up there parts crazy like other shops do. Recently had my transfer case replaced and they did an excellent job.
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Tl;dr very poor customer service, tried to give me the run-around instead of helping. I purchased an RV from a family whose recently passed away father had spent years restoring. Upon the purchases, they were kind enough to provide me all of the recent work receipts that had been performed on the vehicle, including hundreds of dollars of service from JP last summer. Since the main issue I wanted checked on the RV (transmission gaskets) was something they had just serviced in the past year, I thought it would be best to bring the RV to them as they had quite a bit of experience with it and would hopefully be able to diagnose any issues much more quickly than a shop that had never seen it before. I called to book an appointment and was told it would be about two weeks before they could get to it as they were backed up, and I said no problem, I'd drop it off and of they could get to it sooner, great, and if not I'd rather wait since they were already familiar with it. No phone call the next day so I was sure to follow up with an email to make sure they had my contact info. About a week went by and no word so I called to confirm they had my info, all good there and no word of any delays. At the end of two weeks still had received zero contact from JP so I asked how the progress was going. They informed me that it had not been touched and they could not tell be when they would get to it. I asked them to clarify that they had told be two weeks and now were telling me essentially that they would not give me any indication of when it would even enter their shop. The service manager said correct, he would not give me any kind of date even after telling me two weeks to start looking at it. Feeling like I had to cut my losses as they were just waiting my time by then, I picked it up and had it quickly repaired elsewhere. I still can't believe they would give me the run around and waste both of our time instead of being straight with me.
Good service, reasonable prices, knowledgeable and love the fact you can have a loaner car!
Getting the right oil for my car was super important to keep my engine in good shape and they carry it as their usual. What a surprise ! They are a total find !
I don't even live in the area anymore but I always make a trip any time I need my car worked on. I used to drive 600 miles a week in my 15 year old car so they saw me often. Always friendly and upfront about the services needed! I don't know anyone else who enjoys going to a mechanic as much as me :)
Deli
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