Kernersville, United States
900 NC-66
N/A
+1 3369043083
DeliveryIn-store shopping
Car hireCar washOil changeRepair services
The sales team is magnificent as I recently purchased a vehicle and they made the process as easy as it comes! Very prompt and great service and they treated us like we were VIP. Eddie and Bob were very accommodating in every aspect of the adventure and we look forward to further dealings in the future! Thank you for your outstanding service and for treating us like family!!! If anyone needs a good vehicle with great customer service then go see these guys!!
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We had an awesome experience with Vestal. They had the exact car we wanted at a great price and in great condition. We live out-of-state, so I called the dealership to see if we could make a deal over the phone. I initially spoke with Octavia Mann who was very responsive and made the process as easy as possible. We were able to get the deal finalized within a few hours. A few days later, we made the drive to North Carolina to pick the car up, and everything was as promised. Charles Perry and Bob Montgomery were friendly and great to work with. Overall, it was a very smooth purchase and we love our new car!
I wanted to share my experience here in hopes Parks Buick GMC can get it together and also inform the public on what to be aware of should you deceide to purchase a new vehicle here. There was no follow up from the first rep I interacted with in early Nov 2020, had to go back and find someone new mid-Nov 2020. After taking over 2 weeks to locate the new vehicle I wanted, I purchased a new vehicle, paid cash, but also traded in a vehicle that did have a lien. Red flags went up when it took over 30 days to pay off the vehicle that was being traded in with no communication from dealer as to why. If I had not figured this out, another payment would have drafted! The SD card that controls the GPS and many settings was missing and took 3 weeks to get in so all features could work as designed (remember this was a brand new GMC). Currently I am about to hit 45 days since purchase and still have an expired 30-day tag on my new vehicle. No new tag yet OR the actual clear title! I understand running a business has its challenges and apparently in Nov 2020 Parks bought out Vestal, but there seems like no one here really knows what they are doing or has any control to create a positive customer experience. If there is, unfortunately I did not have the pleasure to work with them. Please go in with your eyes open. Even though this dealership is local to me and I like their product, I do not think I will use them again. Customers have choices and value service.
Great service! Very nice and professional! Carmen Spruill was awesome helping us get our Jeep!!
I had been looking over a month for the truck i wanted. I found online and contacted the dealership and was told it was there. I got there and it wasn't. However Gary Mitchell found me what i wanted within minutes of my arrival. I have purchased 6 New vehicles from dealerships in the past and can say that this has been the best experience in buying i have had. It was well worth the 1 and a half hour drive to the dealership. I could not be more happier with my experience at Vestal Buick GMC and my truck. Thank you Gary!
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