Killeen, United States
400 Stefek Dr
N/A
+12545194666
400 Stefek Dr, Killeen, TX 76542 The hardest part of the office was finding it. The wait was about 10 minutes with 3 people in front of me. The lady who serviced me was polite and quick. She gave me all the forms I needed to fill out, offered to answer any questions if I had them or if I wanted her to look over the forms before I submit. There's precautions in place for Covid - Masks, 6ft apart, limited people in the building and fill out forms in your car. They also have 2 drop boxes for forms by the door.
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My son and I was trying to get his Insurance card? But I had to go through alot steps and he became sickly and he refused to waiting in the line because it was very long. I was hoping for his befitting to go so we could get help that he medical attention he needed __
I finally got approved for SNAP after Months and said they were going to mail a lone star card, I told the agent at that time I was actually going to go to the food stamp office in the morning to get a card, he said that is fine but I'm going to place the order anyway. The next day I walked an hour and a half to the office and when I got up to the lone star card window the lady made me stand there for about 10 minutes, the office was dead about 3 clients there all being served. When she finally started to help she looked up my info and said I couldn't receive a card from the office unless my order was listed as expedited or it's been past 7 days since it was mailed. As I left disappointed hungry and worried about how I was going to eat for the next 7 days I thought I would try and call the lone star hotline and see if they could help by putting a expedite order on my card, well guess what she said. No sorry we don't do that and who told you that, I wish we could that would make my job a lot easier, but no anything else I can do. The way the lady at the office put it, it sounds like they have cards there but enjoy holding them from us to assert control over their pointless jobs. I'm not sure why they even gave me 68.00 for the remainder of the month when I'm not going to get the card till the 28th
Easy to find. New facility and clean.
THE OFC AINT AT THIS ADDRESS! & ITS IMPOSSIBLE TO GET ANYONE ON THE PHONE!!
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