New Richmond, United States
505 S Knowles Ave
$
+1 7152464493
N/A
This gentleman sold my 91 year old grandmother a Kirby vacuum. She is unable to lift it or operate it. He has been down twice since the initial purchase to show her how to operate it. I have shown her 4 times, and my sister once, she doesn’t understand all the steps and at 91 she shouldn’t be expected to. Shame on you! She is of sound mind and can certainly make her own decisions but I would like to know what 90 year old can haul this vacuum up and down the stairs? His solution was to give her a second vacuum (a Dyson) for the basement. How about you take the 2 vacuums back and give her back her money? Very disappointed and are considering filing a lawsuit against him.
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I am not happy with the work that was done on our 2 year old kirby that was still under warrenty for 1 more year. It was not picking up and the green light was not on. You changed the belt which my wife that told you that was not the problem. After getting it back it was not working any better. Took it to the Eau Claire and it was the motor had freeze up they replaced the motor and replaced the rubber part on the bag that you loss. With no charge.
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