Louisville, United States
421 Wabasso Ave
N/A
+1 5027585122
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KY Energy Pro was contracted through my home warranty company to repair/replace my HVAC system. Work was completed at my home under contract through the HW company. KY energy pro visited my home on 3 different occasions and the last visit included them replacing my indoor HVAC unit. The replacement included a unit that had a total of 2 backup heaters when my previous unit had a total of 4. KY Energy Pro placed this blame on the HW company and stated it wasn't their responsibility to verify the equipment prior to installing it. KY Energy Pro left live wires hanging from the walls in the room where the indoor unit is housed with 244V of live electricity available for my children to touch at any time. None of the insulation was taped or secured when the new unit was installed and there were other locations on the indoor unit where the representative from KY Energy Pro neglected to put the unit together appropriately. There was styrofoam packaging inside the unit that clearly stated to remove before adding the coil and that was also left inside my running unit. When I reached out to KY Energy Pro, I was told this was my issue because they were contracted through the HW company and that an inspector should have seen their mistakes and contacted them sooner. I was also insulted about not paying a bill when they were specifically contracted through my Home Warranty company and I owe KY Energy Pro nothing.
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They were awesome, very responsive and kind. They worked hard to resolve my issues and were quick to come out esp. with abnormally cold conditions.
KY Energy Pro is the most frustrating, unprofessional company i have ever experienced. Unsecured live wires as a result of eplacing\ our indoor HVAC unit. Deflects responsibility, rude staff, poor workmanship. Do NOT recommend.
They have always treated us great. They worked with our difficult warrenty company and the office staff is amazing. The technicians that have come out have been on time and courteous.
RHONDA is rude and unprofessional. Unknowledgable staff and poor workmanship.
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