Plantation, United States
7061 Cypress Rd Ste 101
N/A
Customer service is not part of their training. 1 star is too much
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I am not a bad review person but my experience was so BAD! The facility fails to meet any customer service expectation. The staff is lacking in good customer service etiquette and effective and timely resolutions to any problems. The information the staff proves is wrong and inaccurate and it is obvious the staff does not value the customer time. This star is for Alen, the only employee at this lab that seems to know what he is doing, professional and kind. I appreciate his help!
Great visit! Love this office nice employees especially Alan who took care of me like the professional young man he is. THANK YOU ALAN
I came in as a walk in and after handing over my prescription and insurance info I was told it would be a short wait. I watched everyone who were there before me and a couple who walked in after but they could have been waiting outside get called back. Then one of the ladies who already had her test done was waiting at the window for about 5 minutes when she finally asked the lady behind her if she was me. I stated she called my name and she handed me my prescription and insurance info that I had given to the receptionist. So not only did I wait longer than necessary because no one knew to call me back but this is a HIPPA violation, another person had access to my personal information. Very disappointed in LabCorp's staff, especially the receptionist who kept leaving the desk and obviously not paying attention, very unprofessional and mindless. Thank you to the lady for coming back with my prescription too because if she hadn't come back to return the papers I'm pretty sure they would have told me I'd need to come back with another prescription and not be the least bit apologetic. Moral of this story, do not true this staff, carry more than one copy if you can and keep track on who is ahead of you and behind you.
My appointment was for 1:00 pm. I arrived at 12:45 pm. I signed in the link from their text to say I arrived. Because of Covid19 preferred waiting in my car. When they texted me to come inside and have a seat I was shocked by the number of people inside the small waiting area. Over 16 people I counted! The door said only 10 people at a time allowed inside at a time. NO ONE MONITORING the front door.The chairs are approximately 2 ft apart. I had to wait another 45 minutes to have my blood work done. I did not want to make the situation worse. I will find out what health organization to report this to. Next time I will try to go to Quest.
For the past year's making an appointment in their website,takes you more than 2 week's to do so. Not to mention in the afternoon. Trying to do the right thing and doesn't work. Best walk-in first thing mornings. At least the first 10 patients. Location LabCorp, 7061 Cypress Rd Ste 101, Plantation, FL 33317.
First I want to say the staff was extremely nice and friendly, unfortunately whoever ran the labs failed my child. I took my 12 year old daughter to have her labs drawn and I just found out from my child’s physician that the lab only completed half the tests on the order. I was told by her physician that labcorp had the correct orders and when my doctor called, the lab said it was too late to complete the order as they had thrown out the sample. My daughter’s doctor told me this happens at least 25% of the time. Without the lab results we have NO idea what is wrong with our child and have no idea how this time waste will impact her end results. This is beyond incompetence. Pathetic! This should be illegal.
One of the nicest experiences of the day for me it's going to LabCorp. Love the technology of checking in of upgrading your appointment if you arrive early plus the staff is so pleasant and so friendly. They definitely go out of their way to be nice and kind to everyone. As I'm sitting in the waiting area very comfortably, I'm hearing all the conversations and exchanges... so pleasant so warm so loving ...which is missing from a lot of the offices around today..
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