Waco, United States
5201 Steinbeck Bend Dr
N/A
+1 2547525900
We have used Lake Shore Funeral Home numerous times for our family. All the staff is compassionate and caring. We know that we can trust them to take care of our family like their own. My Dad just recently passed away and they did his cremation. We chose not to have a service at this time due to Covid but they still made it available for our family to view him before the cremation. They have a great opportunity if you choose to send your loved one off into the cremation vault. I was reluctant at first as I didn't really know how I would feel about having that experience. I decided that I wanted to do it and I was glad that I did as it was the last thing that I could do for my Dad. They are a wonderful family servicing families....
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Don't get Bill. If you get anyone else you should be okay. This is the third.. third funeral I had to go through. My 16 year old brother, shortly after my father and then my now my mother. The last two times no issue. Paid upfront, they kept in touch, they let us know how it was going, walked us through it. My mom and it wasn't the same. I made the appointment. Sat with Bill went through our needs and requests. There was paperwork we needed signed, but he said he would email it. Paid in full and left him our information to get that signed. He told us to call the hospital and tell them they would be coming. Did that then, no contact. Had to call and ask for the stuff that needed to be signed. We completed it but heard nothing. No idea, if the paperwork was correct or that anything was needed or even if my mom's body was even picked up. I am good with texts, email, or leaving a message. But nothing.. I just needed to know a simple status. You hear nothing that makes you scared, makes you think that something is missing. Maybe waiting on me? Had to get owner to tell me what was going on and when things had changed. Finally went to pickup her remains. Bill comes out with urn. The last request was unfulfilled, four bags to be put in the urn to be held for each of us.. each living child would take her and make our peace. We couldn't have a service due to the pandemic and the urn would hold her until it was safe. I was told just use the urn to scatter the ashes. I wanted out.. i just wanted out. He then realized the mistake he made because he didn't fulfill the explicitly request and placed her in urn and two boxes. This is this done and I am done with this place. It seems others have the same problem with Bill, so use someone else.
The Lake shore team were so caring and understanding of our situation. My dad died right as covid was closing things down so a already stressful situation was made worse. I called and spoke to Brent, told him my dads wishes, and that was basically it. Brent and his team really stepped up in all possible ways, they did exactly what I had asked with caring and compassion. Brent understands family dynamics can be challenging In these situations, however he handled our situation with grace and compassion while remaining professional and caring. I am grateful for Brent and the Lake Shore family for helping us through a awful time.
Brent, Carri, and team were wonderful in our time of need. They were able to find creative ways to deliver an excellent visitation and funeral while still abiding by social distancing rules and limitations. My family and I would 100% recommend Lake Shore Funeral Home to any family seeking to honor lost loved ones.
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