Lake Zurich, United States
25 Telser Rd
N/A
+1 8002758777
Delivery
Wheelchair-accessible entrance
USPS delivered a very expensive package (800 fragile item) to us today few hours ago.. and left it under our door without knocking, therefore not even making me aware it's there. I walked outside the door to check our mailbox (we do not have 2 little steps from our door down to the ground), so not knowing that something was there, I accidentally stepped on the box, slipped and fall, and twisted my ankle... Even though under my 124 lbs weight our FRAGILE EXPENSIVE item could have been damaged due to this accident, it somehow miraculously survived my fall. No damage to the item, however I did hurt myself over that box that they carelessly placed under our feet being a tripping hazard and did not make us aware they delivered! Unacceptable service!! Such accident happened to me for the 1st time. Once again, because no-one knocked to tell us we have a delivery and the box was placed straight in the middle under the door. What's astonishing is that I am even home all day to accept delivery, if they knocked on the door to deliver in to my hands, but they didn't bother.. Oh I forgot, last time they delivered this fragile item, it already was being damaged during transit! How reckless that is?! it's a 800 item and I had to send it back. Inside their service is just as bad and slow. The line goes outside the door of the post office often times, and only 1 person is working, who is not at all in a hurry.. Terrible service overall... I wish the training to be provided for improvement purposes to USPS employees on how to respect residents' packages, be mindful of residents' properties, how to handle packages, be mindful where they live deliveries, and on efficiency of their work inside of the post office.
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This is how your USPS package is delivered in Lake Zurich. Tossed from a non uniform driver man from about 6 feet away onto your concrete entrances. With all the people looking for work there is not one better choice for our Lake Zurich residents than this person?
Was third in line. No one working the counter. The first person had not yet been helped (8:20 AM). Lady comes from the back looks at the first guy rudely asks him if that box is sealed. He says not yet, the direction he had gotten from the company was to bring it to the PO to get a postage paid envelope or box. Her reply was that they do not seal it, buy some tape. He asked about the box the email referenced and tried to show her the email. She says to him that they lied to him and refused to look at the printed email and told him if he wasn't buying tape she couldn't help him any further. Second in line steps up with a package in a envelope/bag style wrapping. Employee says that she won't ship it like that. Tells them they need a box. Customer asks if they have any flat rate boxes left. Her response to him was to go check the display by the door. He does and says it looks empty and asks if others are located somewhere else. Her response, sorry I can't help you. And then she called me to the counter. I presented her with the 4 small packages all pre-paid through EBAY. She immediately started shouting at me that I had the wrong labels. Scanned them weighed them, and gives me the receipt. Says to me that I'm lucky i over estimated the weight otherwise they'd have to charge my account for using the wrong label. Would tell me what was wrong about it.
Parking/drive a mess..especially when crowded...pleasant staff, but always understaffed. Ive been using the Wauconda post office whenever possible.. Twice the drive.. Half the time.
Truly, the worst. I had something imported to delivered in an orange envelope and it arrived cut open and stolen. Considering the fact people this was a large letter and not a package, the USPS seems to blame. Also, being in there to drop mail off and pick it up sucks.
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