Lansing, United States
1130-1142 S Pennsylvania Ave
N/A
+1 5177026006
BWL is awful in comparison to a company such as Consumers. Consumers provides great detail about their service and provides great insight into your monthly bills and you can make educated guesses on what your bill will be so you can plan ahead. Cant do that here. BWL is also amazing if you like your power going off randomly every couple days. If you can avoid BWL, I would strongly recommend doing so.
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This is extortion. The least this company could do to help during a global pandemic is to drop late fees, but they only allow one per YEAR. Btw, shut offs start April 1st. An actual joke.
Incredibly difficult to work with and we have had them make multiple mistakes on service transfers.
If you call their customer service line you don't get customer service, you get an "answering line". That means that they're just answering the phone, and they don't have info to help you. What's the point of that? This company is beyond useless. P.S. I've never missed a bill and they're useless/overpriced.
Good luck if you need help with your service.
I've had nothing but good experiences with the Lansing Board of Water & Light! Thanks to the entire staff for being helpful!
They are nothing but liars, majority of the staff, are crooked as HELL.
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