Las Vegas, United States
4046 Ponderosa Way
N/A
+1 7028736416
Pioneer was sent by my home warranty company (CHW) to arrive between 11-3:00. Got a call from Desiree a little before 11:00 that they would arrive soon, and just a few minutes after 11:00, the techs arrived. Diagnosed the problem quickly, solved it and an unknown but related issue quickly, and were professional and friendly throughout. Sometimes repair techs/companies sent by CHW are surly or seem to want to hurry. That was absolutely not the case with Pioneer. I’d recommend them to others and will definitely use them again if needed.
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When my garage door collapsed I called Ron at Pioneer Overhead Door. He personally guided me through the website to pick out the perfect replacement. His recomendation of the Amarr Classica 3000 Santiago was perfect. We made the deal and within 2 weeks he had a crew onsite to replace the doors. I can not say enough about Ron's professionalism, and his price was the best in Las Vegas. Brandon and Joe, the installers, were an awesome crew. They jumped right in and had the both doors up in just a few hours. Their attention to detail and constant communication with me made this very satisfactory experience. By the time they were done, the site was cleaner than when they arrived, and I understood everything I need to know anout my new doors. Thank you Ron, Brandon and Joe for a great experience. We now have the best looking house on the block. We will enjoy these doors for years to come. I would highly recommmend Pioneer Overhead Door to anyone looking for a well priced quality reppair or installation.
My home warranty company sent this company out to do a repair. I was told by the technician that my warranty company was willing to pay for the labor although they usually only cover the garage door opener. At the time the tech service the door he charged me a higher price. I noticed the price difference when I received a receipt from their office. I called to rectify the issue and the office personnel said I was lying and spoke over me when I tried to inform him of my concern. The technician was professional and did a great job. However, if something was to ever go wrong and needing to contact them since my repair is under a warranty, that maybe a dreadful day. In response to the company's comment: My 1 star review is a rating reflecting my experience with Pioneer as one of their customers when a problem arises . I understand I agreed to the amount as I was under the impression that CHW was paying for the labor. The situation escalated when I was accused of conspiring to receive a refund for the labor. There is no need for the gentleman that serviced my garage to contact me as I'm addressing the issue with CHW. Thank you for hearing my concern.
I called on two separate occasions to ask if our part had arrived. The first time the receptionist told me “I think we have the part but I don’t know where it is. I’ll have them call you before the day is over” and then they never called back. A WEEK later I called to check on it again and she told me that the part wasn't here originally and that it must’ve been a mistake that they said it was here. She then proceeded to say it was now here and then scheduled a time to come out and have it fixed. The day it was supposed to be fixed (Thursday) they never called and never showed. I waited until Monday to call and see what was going on and the receptionist told me they didn’t have the part, so it must’ve been a mistake.... again. I proceeded to ask for a manager and when I asked him why they didn’t call even though I took time off of work and lost out on money he didn’t have anything to say.
What a great company to work with!! I called them 3 years ago with a garage door issue and called again yesterday for another issue. Wouldn't consider anyone else. Great customer service - from the time they answer your call to the time they complete the work.
Excellent service, came on time. Cost efficient for seniors. Ryan and Yeondry were helpful explaining the remotes we had to replace and made sure everything was working before they left. Great service.
Exceptional service. Ron and his staff were professional, timely and did great work. Thank you!
Horrible Customer Service! Company was Scheduler by my home warranty to fix my garage between the hours of 11AM-3PM. Called them 30 mina before 3 to check and was told by them that the tech will arrive in 30 mins. Called again past 3 pm because they hadnt arrived yet, and was Rudely answered by the operator to just cancel if I couldn’t wait anymore. I waited over 4 hours already.... ended up canceling! Wasted my time!
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