Lisle, United States
2955 Ogden Ave
N/A
+1 6303520492
Wheelchair-accessible toilet
My office takes our fleet of cars through this location for multiple needs. Everything from tire changes and oil changes to tire rotations and wiper changes. So I had no doubts in my mind as to where I was going to take my personal car in when I needed my oil changed. Abby and Joel took excellent care of me and were able to do the oil change, change my wiper blades, and rotate my tires all with short notice.
like
Comfortable waiting area. Trusted service
My car was towed in, because it would not start. I used a battery tester before it was towed in to determine it was not a battery issue. Upon arriving, I told them it was not a battery issue, and I was 90% sure it was the starter. They agreed to do the 100 (robbery) diagnostic testing and report back. Joel said he thought they’d be able to get her fixed before they closed. 15 minutes before closing, they called to let me know good news they didn’t do the diagnostic testing bc it was the battery!! They already replaced it and she was ready to pick up. They told me I should also get an oil change. The reason they told me that was because last time they gave me an oil change, they forgot to update my system, so it was displaying that I was 1500 miles overdue, when really, it had only been 1500 miles since my last oil change. I say whatever as long as it’s working that’s fine, but no oil change. I bring her home thrilled to have a working car. An hour later I went to go to the grocery store and my car didn’t start. They were already closed (obviously). I called first thing the next morning and say I’m going to bring her in at noon and explain that they were wrong. When I come back (thank god I got her to start so I didn’t have to get towed again) they said they’d waive the diagnostic fee (even though they already charged me for a battery inspection fee the day before, which I did not ask for). 3 hours later they call back, and it was the starter. Go figure. They were kind enough to give me a 20 off coupon for my trouble (giving me a 250 battery that I did not need the day before). 700 later at least my car is working, but a day late and 250 too many.
Overall a great experience. They were able to repair my flat tire the same day in a responsible time. Not only were they able to repair but also put air in my tires of my second car before I left.
Overall great experience. David immediately greeted us and was ready to get us in. We needed new tires and he showed us our options. I never had winter tires before but with David's past personal experience and knowledge we ultimately went with the winter tire route. He also went over everything firestone has to offer. Great customer service.
Deli
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