Little Rock, United States
1 Airport Rd
N/A
+1 8004359792
Overall I like SWA, but the lack of self-service kiosks and sufficient agents to check bags, especially during early morning rush, is very stressful. SWA, please help your customers with this repeated problem. Thanks.
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Gwen! I was in a terrible state. Returning home, where I'm trying to care for my elderly mother, long distance, with no help and a chronic illness. A facility in Sheridan, until I can get her near me, does not have the Alzheimer's training claimed in their literature! How am I supposed leave her!! This and a million other worries as I enter Little Rock Clinton Airport. How lucky can a person be to run across the manager of LR's SW location! I think her name is Gwen, and with the help of Terry (I think her name is) at the counter, the two helped with the weight of my baggage (Facility made me remove personal items of mom's even though not in the way) and got me checked in. Terry even dropped off returns of mom's!! WOW! (no UPS store in Sheridan and was a hair too large for Drop Off receptacle) Thank you Terry! Gwen then walked me through Security so I wouldn't miss my flight. Didn't catch names but all were very kind. I would not go out in the world and subject anyone to my limitations but I'm all my mother has (sorry world). I made my flight. I'm home 2000 ish sad miles away, recovering and back to work for my mom. All thanks to Gwen's expert leadership. She is a natural at treating her staff like valued colleagues. Rare and so appreciated! She is a gem SW is very lucky to have. Thank you for hiring her! Thank you Gwen, you are truly an Angel!
There was absolutely no one else in line and they told me they are too busy to help me make a reservation. The clerks at southwest was either lazy or incompetent.
Reasonable price but doesn't fly everywhere but nice
Great crew felt safe
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