Livonia, United States
13525 Wayne Rd
N/A
+1 7344218800
Wheelchair-accessible entrance
Great price for a more modern awning. Gene and Matt were on time, super friendly and efficient. Would 100% recommend.
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From the initial contact with the estimator, Stephen to the final install with Matt and Tom, I was thoroughly satisfied. I had a awning with posts and a handrail installed at the rear entrance and a hand rail installed on the front entrance. The products are as expected and look beautiful. Installation was professional and the guys were very personable. It has been about a week since install and no problems or concerns.
Excellent experience with a great company! Jack even showed up early for our estimate two weeks ago, he was kind, able to answer all of our questions and very knowledgeable. He was completely upfront about current delays with jobs and supplies due to COVID backlog and warned us that it could be longer than usual. We anticipated as much but wanted to get on the books ASAP so confidently wrote him the check for the standard 1/2 down deposit. Prepared ourselves to wait. Got the loveliest surprise call yesterday morning from Wayne Craft to update us that our awning was entering the final stages of production, and then another call @ 1:30 from the office to check in with us to say that it was actually not only finished in production, but that the installation crew was running ahead of schedule and since we're so close to their office, would we like to have our awning installed today? We were elated. Crew showed up later that afternoon, knocked on the door to let us know they had arrived and that it would take about an hour. It was of course loud, because they're securing a large hunk of metal to your house and drilling into concrete etc. but not terrible as we don't have kids/skittish pets. When the crew was done they knocked again to let us come out and inspect the impeccable work and then we we able to give them the final 1/2 of the payment. Quite literally the easiest, and most painless work we've ever had done on the house, let alone during the current pandemic! If we had another porch that needed an awning, or if we decide in the future we want to add a railing, we're definitely going back to Wayne Craft!
I love my new railing and awning! Andrew and his crew put it up in 3 hours and cleaned the whole area. They were also very kind & professional! They are super busy so place your order early - the longest part of the wait was permit issues due to COVID-19. Once we had the issues with the township resolved, Wayne Craft made the order and came out for installation quickly. Thanks guys for doing a great job!!
The new awnings from Wayne Craft have completely transformed the look of my house, making it more inviting. Jack, my salesperson, was great at helping me choose the right colors for my house, and Mike and Matt who installed the awnings were efficient, professional, and courteous. I'm thrilled!
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