Elkridge, United States
7055 Troy Hill Dr #400
N/A
+14165508944
Horrible customer service! I own 10 retail stores and wanted to test Lorex products out before I replaced all of my systems in our stores. I was placing an order online and wanted a signature upon delivery of this system. However, there was no option for this on the checkout page. I called before placing the order and was told that once I place the order to call back with the order number and they would set up the signature upon delivery for the item. I have had many packages stolen without the signature upon delivery when they just leave it outside. When I called back I was transferred 5 times and spoke to 5 completely incompetent people for a total of about 45-50 minutes to finally be told no they will not do this for me. Unbelievable! I will not be using this company to upgrade all of the security systems in our different locations. Customer service is abominable. I can only imagine if there is a technical issue, you will be completely on your own, probably get better results talking to a brick wall. Do not, I repeat do not user this company, customer service is everything, and they do not have customer service! I recommend NEST cameras. Excellent customer service with NEST products.
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I bought 1 Home WiFi HD camera with remote viewing, audio and night vision, the camera works fantastic, easy to install, almost plug and play, increible quality, I can check my apt from my iphone , the nigth vision is great, add a SD memory 256GB and store days, alarms, email, SMS what else for monitoring my house price the best, after less than a month I decide go for 2 more.
I've had the HD 8 camera setup for just over a month now. Really like the superior image quality and continuous recording. The box itself does great with the smart recording and playback feature. Easy to find events and check for unauthorized activity. The app is easy to use and convenient but I find does lag behind event triggers missing the potential perpetrator Overall would purchase again and will direct friends to the system.
Terrible service, I received the wrong item and they are trying to convince me that the wrong item is a better choice with more options... are you guys serious?? That's like me looking to buy a car and the dealer telling me I need a bicycle but comes with more features... incredible!! After multiple emails with pictures demonstrating the wrong items I still have all the trouble to rectify the issue. If I would be able to put 0.1
Deli
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