Los Angeles, United States
127 E 3rd St
N/A
+1 2138081231
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Gayla is very friendly. As well as Jose. Very friendly staff. The issue is the company as a whole, morally looking out for their customers. We bought a brand new 150cc with them, 0 miles. We specifically came here to purchase brand new because we've had nightmares with used mopeds. Everything was smooth. Bike was awesome. We brought it home, then boom a week later the moped wouldn't turn on. So we had ended up using the kickstarter. After a few tries, it turned on. We communicated this with Gayla and she recommended we bring the battery to Auto Zone and perhaps there was a fuse issue. A week later: now the bike will not even turn on via kick starter. I totally would be flexible if it was a used bike, but our family specifically purchased this as a gift so that we could dodge these issues. It was a very personal decision for us. I called in and asked them to maybe bring out a new battery and service the bike, and they said we have to bring it in ourselves. The bike won't turn on now at all and bringing it in would require towing. We do not have insurance yet. Absolute nightmare. I'm easy to work with. Open minded. But this is a brand new bike y'all. Please do better or at least make the effort to rectify the situation.
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Great selection and staff. They tell u what everything costs out the door up front and they offer a ez pay plan that's great IF u pay it off within 90 days (they emphasize paying it off before 90 days because if that 91st day hits... Oh boy... Lol... Make sure u read the details! ) Make sure you check out their Lomita store too! Downtown location has mostly scooters and Lomita has some scooters but alot of offroad stuff - quads, dirtbikes and motorcycles
You will not be disappointed purchasing from here. I had a black moped that got stolen and bought another right away because i loved the bike. If you are disappointed for any reason, they will do all they can to turn that around. Great group of people. Thanks guys!
Great customer service and process was fast.
Amazing people. Great, intelligent staff. I always look forward to going to Scooter Importer. This store feels more like a club house for anyone who wants to ride a powered bike. They have a huge selection and It's great to know that this is a legit dealership. They will honor there word and do give amazing customer service! Fair prices, much better than what you will find elsewhere.
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