Louisville, United States
1699 Cherry St Unit C
N/A
+1 7205656885
True Blue auto-belays are an excellent product and their customer service is outstanding.
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I like this devices soo much, trublue is my favorite autobelay for climbing wall! Use since 2014
Edit. Turnaround time has greatly improved. Only complaint now is units are HEAVY compared to competitor product. Minor gripe. Overall a very good product. (would be a great product if it was 10 lbs lighter) Terrible customer service. Units are great! Reliable. Easy to use. Great value. Good luck getting them to return your phone calls or emails. Regular maintenance shouldn’t take almost a month. They need to get their turnaround time down to 3-5 days or we will be looking for another option.
I can't hold my tongue any longer. After another call to customer service, I just can't take it anymore. Customer service is abysmal. Hands-down the worst I have experienced in the industry. The absolute worst. We have 7 of the auto-belay units and over the past 5 years have had constant challenges getting them re-certified or getting parts that seem to be constantly back ordered. Horrible (no) communication - that falls to the customer to try and figure out what is going on. Horrible turn-around time - we easily loose six or more weeks per device due to inspection delays. They have outright lost one of our units, sent a unit back with no record of re-certification or updated inspection sticker, and have even found the wrong paperwork from another inspected device returned with our unit. Thankfully, there are other options available to consumers. I would do your homework and take these reviews to heart.
Worst customer service I have ever seen. Product is good, sales pitch is good, service-no service. try to get your old parts back. They give a line of bull. Oh, we can't do that because it doesn't meet spec. It is our property--- period. We use the old webbing and carabiners for a lot of different things at our facility. Not just climbing. We have problems every time we re-certify. Getting old fast. Do the right thing guys. Put my stuff in the box and send it back. End or discussion.
Head Rush is an awesome company to work with! They were patient and more than helpful during the whole process!
I Love the TRUBLUE Auto Belay. Great for getting a good warm-up in the gym before my partner shows up.
Great company, all of their products are extremely safe and innovative, and their team is offering a 5 stars level support to customers and partners.
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