Search Icon

Machinery Row Bicycles

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Madison, United States

machineryrowbicycles.com
Bicycle rental service· Bicycle store· Bicycle repair shop

Machinery Row Bicycles Reviews | Rating 4.8 out of 5 stars (5 reviews)

Machinery Row Bicycles is located in Madison, United States on 601 Williamson St. Machinery Row Bicycles is rated 4.8 out of 5 in the category bicycle rental service in United States.

Address

601 Williamson St

Phone

+1 6084425974

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
Write review Claim Profile
T

T Gain

My husband and I drove over 2 hours to look at a bike that I had put 25% down to hold. That bike was not available at any other shop within a 300 mile radius of my house. When we arrived, we were told that we could not use the restroom and that we could go to another establishment 2 blocks away to use theirs. When we returned, we wanted to look at other bikes in the showroom to compare and see what else was available. We were told we could not go in the showroom but if there was something we wanted to see they would bring it out. How would we know what was available? The salesperson brought out one other bike. I asked if I could ride it on a trainer to test it. I was told no but that I could ride it outside. It was 2 degrees with a -15 windchill! Or I could drive another 4 hours round trip to test it another day. Really? Against my better judgement, I rode it outside on the icy parking lot. I respect most business covid policies. However, I work in a high risk profession where there is human saliva aerosol all over in a dental office. I am exposed all day. I have a bit of a hard time when someone tells me I can’t use a restroom or browse a showroom when I am spending that kind of money. If it is to protect your employees, what about the 10 people crammed into the small waiting space for service. I don’t think the employees or patrons safety was a priority then. We also went to Trek West and walked right in to browse the showroom and use the restrooms. Maybe the person who took my down payment knowing I was driving 2 hours to get there, could have shared your store policies with me over the phone? There is no apology or explanation as to why your store owner has these unrealistic policies. The owners really need to consider how their patrons are being treated.

J

Jina Patton

Wonderful service, I called ahead to inquire about being fitted for my current bike which was killing my hands or perhaps replacing it. The person I spoke to in his dashing red ball cap (Hey Chris!) was in a word, wonderful. He explained why I was having issues on my MTB riding on the road even though I had modified it some to accommodate. He explained how the functional differences in the frame and design made it really quite implausible to modify my bike to make it really work for me as I wanted. Instead he suggested a reasonably priced Trek. The difference was instantly noticed as within the first 50' my right hand had not fallen asleep. And he was spot on for the first bike he looked at me and heard what I was looking for went to the basement and pulled this gem out. He also asked how old our helmets were, advising that mine and my partner's helmets were maybe no long safe given their age, mine being from 2008. Whilst we shopped for a helmet and new gloves, the shop techs started swapping all the accessory parts off of my old bike to my new one. (Bottle cages ect.) When we returned to pick them both up, they had taking the rear rack off my old bike, found it wouldn't fit, and put it back on the old bike. Same with the computer, they didn't have to put it back on but they made certain my old bike would be ready to go with the parts that didn't transfer. I would encourage anyone looking for a good honest answer from a knowledgeable and friendly staff to go here, and give them a try.

M

Mark Moody

I always have a very positive experience at machinery row bicycle shop. Every time I stop in they take good care of me very promptly. They take care of minor repairs or mechanical adjustments right on the spot within minutes. They don’t sell you services you don’t need. I recently stopped in thinking my bicycle me today comprehensive tuneup. They inspected it and told me as I needed a new chain, replaced it and had me on my way within a few minutes. The difference was night and day. The ride after was smooth and quiet. Totally typical experience. I don’t want to go anywhere else for service or sales.

K

Ken Wood

Have purchased multiple bikes and had outstanding service and support over many years of being a customer.

L

l hc

Super helpful group of folks on the phone who were also friendly and helpful in person, even while dealing with the complications of Covid restrictions (the shop is being extra cautious, which I also appreciate). The mechanics themselves did thorough work on my new e-bike even though it's not one they see often, with super fast turn around time during busy season, and for a great price. Will definitely be back.

Top 10 companies in Bicycle rental service category in United States

Close