Madison, United States
7948 Tree Ln
N/A
+1 6088291969
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly serviceRepair servicesService guarantee
Driven by many a-times, but I have zero musical talent. One of my daughters plays viola at school but she found a ukulele at a thrift shop and liked it too. So for Christmas I went to Heid on the advice of a friend that has a very high musical IQ. First thing is the store was much bigger than I would have thought. Very nicely laid out, clean and well organized. Staff was very inviting, friendly and knowledgeable. Nathaniel took the time to show me several options, explained pros and cons and gave very honest opinions. I didn't know what to expect and was apprehensive but he put me at ease and made me feel welcome. I have found my music store and music man. Thanks guys!
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We were shopping for a step-up drum set for our son. We called and spoke with Nathaniel, who sent me an email with a few used possibilities. He also informed us of a used Gretsch Catalina set at Heid in Appleton, which he had sent down the very next day for us to try. It ended up being exactly what we had in mind, and we've already surprised our son with early Xmas. He loves it! Nathaniel was friendly, articulate, knowledgeable, listened to our needs, and delivered the goods! He updated us promptly on the status of delivery, hooked us up with all the peripherals (kick drum, high hat, snare stand, stool) then tuned the drums for us very next day take home. We can't say enough about Heid's service, and particularly Nathaniel's detailed care.
Heid Music, specifically Dan Cross, did a wonderful job facilitating my needs and wants in a digital piano—answering my questions, anticipating my concerns and overcoming them, and thoroughly reviewing all available payment options. Not once did I feel pressured. The transaction process was seamless. The piano movers were absolutely wonderful and cordial. The whole experience was top-notch. Dan is a true professional.
I called Heidi music to ask for some information regarding a Ross kit. The gentleman who answered the phone was very helpful and spent a good amount of time trying to answer my questions. I would recommend them in a heartbeat.
I walked into my cables and strings and walked out with a nice new Ibanez. Wonderful store and great staff
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Wheelchair-accessible car parkWheelchair-accessible entrance