Fairfax, United States
12210 Fairfax Towne Center
N/A
+1 7038657356
Delivery
Wheelchair-accessible entrance
After many successful transactions, there was one major failure. We all make mistakes but it is the way in which issues are handled that determine whether it warrants future opportunities. Two major mistakes (one not knowing service level of a major carrier, the other was the omission of the packing slip that was required) caused the return of a very important international package which was sent w/ great urgency at great cost (300). The package was returned and I was never refunded the shipping cost and there was no follow up. There was no empathy shown and no admission of mistake made. Bad customer service in handling is the problem since we all make mistakes.
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Called three times and the woman didn’t answer. Drove to her store and she was completely useless. Wouldn’t help me because I had prepaid my package. Nothing in it for her. So rude! Unbelievable!
Not sure why so many negative reviews. This is a local mom owned store. They're very very nice. They also have the best commercial grade fax machine in the area. Way better than FedEx Office. They get 50 cents to handle your amazon return, please be nice.
Some time back went to this store to drop off a package with a prepaid return shipping label for an item weighing 1.0 lbs. When FedEx received it while still in the local area, the tracking showed it weighed only 0.2 lbs indicating an empty box. I immediately reported it to the large company returning it back to who opened an investigation, and I was not charged for the loss. The man working there that evening seemed a bit sketchy. With this happening and with all of the other recent negative reviews of various issues, will not return and use this location.
Bad customer service jane kim .she didn't help at all she said I am westing her time that is not good at all.
I have been using this store for many years. They are always helpful, always attentive, always polite. I have never had a bad experience. I ship all over the world, they pack it, they tell me which forms I need, they take care of everything.
It would get better stars if they opened on time. The time in the door, nor the time online are correct. Both UPS and I were outside waiting for them to open and he mentioned that he came a few days at 1030a and they still weren't there.
It would be nice if they were there until closing hours by they aren’t!!! What’s the point of having hours of operation? Very annoyed, looks like I’m not the only one with the issue.
Deli
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