Portland, United States
11918 SE Division St
N/A
+1 5037622130
Delivery
Wheelchair-accessible entrance
If you have a common name do not get your mail delivered here! My mail has been given to another Sara Anderson or returned to sender for the past 4 months while I was out of town because they did not have me entered into their system correctly. I asked them how would we handle this moving forward and the manager Jim told me that if my middle initial was not listed that he could not guarantee it wouldn’t be returned to sender. My personal information has been compromised and good ol Jim just wanted to lecture me on the importance of having my box number listed (which I did) instead of taking responsibility. He finally agreed to refund me my money only after I requested to close my box since they couldn’t guarantee I would actually receive anything.
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I would give these guys a lowered then 1 star if i could .. this place is a ripoff !! Unless you wanna pay Double then what you would at the post office or Fedex don't go here. Nichole the new manager quoted me over the phone how much it would take to mail my package ..a price of 4-5 dollars When I got down there I was roped into wrapping my package up with bulb wrap and tape doing half the work while listening to how the past employees ripped of the company and how she only hakes 13.00 and hour not very professional at all .After my package was wrapped up and complete my total was 17.50 almost 4 times from what she quoted me .I was never told how much my charge would be while wrapping the package up or before we started . I also had this prepaid by Fedex .I called to talk to her about this before I wrote a review and she couldn't even find the sale in her computer . I have never had a problem with this place until now and id advise anyone not to go here until they can fix their practices .
Very helpful staff! I had some documents to photocopy and mail. Both of the employees were extremely friendly and patient (every photocopier is different). Once I was done, they made the process of sending a priority mail letter very smooth. The different pricing and delivery timeframes were also clearly presented. It would be nice if they had a photocopier that collated right away instead of having to photocopy the documents right away instead of having to print them, sort them yourself, and then run them through again so they collate properly but that's a minor inconvenience.
My second year buying the largest postal box they sell. I regularly receive oversized boxes the staff has even helped carry out to my car when possible. ALL the staff has been incredibly kind EVERYTIME I come in. Never once lost a package going or coming and I ship/receive ALOT. They are so nice I literally LOOK FORWARD to chatting a few minutes at each pick up. I’m always surprised to hear occasional customers demanding free tape and and walking off leaving behind a trail of rude expletives. The staff does an amazing job serving a challenging neighborhood.
The company I work for utilizes Mail Room Plus locations all across the US and this location run by the owner Scott and the rest of his team is one of the best stores to work with. The staff during the day is super helpful and always willing to answer my calls since all our mail is managed virtually with them. Scott comes in after hours to help take care of mine and the rest of the customers mail. Scott is very sincere and a pleasure to do business with.
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