Marblehead, United States
154 Atlantic Ave
$$
+1 7816310303
N/A
In-store pick-upIn-store shoppingTakeaway
I called and ordered a box of dark chocolate and was told it would be ready in 10mins and they would call me. I went to do another errand and did not receive a call. I returned back (approx 12 mins later) and found the shop closed. This was Friday, July 3rd. The shop was closed over the weekend; my cc was charged on Friday for the chocolates. I thought the shop was closed on Monday so I did not call. I called Tuesday morning but no answer however I received a call Tuesday around 11:30am asking me if I still wanted my chocolates. I explained that I never received a call on Friday to pick them up. I would not have ordered if the shop was due to close shortly. I would have just gone next week. I am aggravated because there was no warning the shop was closing when I placed my order on Friday, no phone call saying the order was ready and when I explained the issue to the representative who called me on Tuesday, no apology or even an explanation of the miscommunication. While I like the chocolates, the customer service could be improved and I am left with a not so sweet taste.
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if you love hand-crafted chocolate, or just love chocolate in general, this is the place for you.
Oh my goodness, if you love hand-crafted chocolate, or just love chocolate in general, this is the place for you. Housed in a cottage on Atlantic Ave, there is a sweet to tempt everyone. Fabulous for gifting, or just indulging yourself on a rainy day. Yum Yum
Stopped off to try the chocolate here, it was good, but Russo's is just as good, if not better. 25 for a half pound is way to high, I get a pound at Russo's for 22.
The entire experience was exceptional. Beginning with the high hedges, aged gate with only a bit of this sweet candy house tucked away. The chocolate delights are front and center neatly displayed in immaculate cases. Instead of sampling one of EVERYTHING i had the associate make the selections. The proprietors aunt from Berkeley chatted me up Big Golden State Warriors fan. Go Dubs!
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