Marietta, United States
1400 South Marietta Pkwy SE Ste 104
N/A
+14708657729
Technician showed up not in uniform which seemed a little unusual to me but I let it slide. It was clear that the technician was some type of independent contractor of Kiwi Services. He was not in an official uniform (dirty jeans and a T-shirt), his vehicle had no markings on it that represented Kiwi Services (Van was an old beat up minivan). Those were the first red flags. Once the technician was done cleaning carpet and left, I noticed what appeared to be 2 large spots on my carpet. I called customer service to complain. They sent out a representative to look at damage to my carpet and a claim was filed. After waiting almost 2 weeks I never heard back from anybody concerning my claim. I had to call in to check on the status. The rep on the phone told me that my claim had been denied. They stated that the damage to the carpet was bleach and that it was not caused by the cleaning tech because Kiwi cleaning products do not contain any bleach what so ever. I escalated the claim and was met with resistance and repeated denial of any wrong doing. As if I damaged my own carpet with bleach and decided to blame it on Kiwi services. The customer service dealing with this issue has been the poorest I have ever encountered. Still no resolution and I am not seeking legal counsel on the issue. I am unsure of what caused the damage to my carpet, maybe it was the cleaning solution used by the technician or maybe it was caused by the cleaning equipment (the buffer) some type of rug burn. I am certain that the damage was caused by the carpet cleaning technician. The damage was not there before he showed up. If damage was present before technician began working, I would think that the technician would document pre-existing damages to the carpet before beginning his work. EXTREMELY DISAPPOINTED in how I have been treated and handled by Kiwi Services. Very unprofessional.
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UPDATE 3: After filing a complaint with the BBB, I finally got a reimbursement check for the services we didn't receive. The three month fiasco is finally over. UPDATE 2: For whatever reason, Kiwi refused to issue a credit for the tile they didn't clean to the card that we had used originally to pay for this \service.\ Instead, the said they had to send refunds by check. Now it's been almost two months and we still don't have the check. I've called countless times and each time I'm told that they are \busy\ and will reach out in a few days. What a joke. I've filed a complaint with the BBB. In short, STAY AWAY. INITIAL REVIEW: The Kiwi tech showed up in an unmarked truck and no uniform. She was nice enough but, having inspected her work, I literally can't remember the last time I was this mad. The carpet was barely vacuumed, there are missed hairs, bits of paper, etc all over the place, and the woman didn't even bother to clean under desk where all she'd need to do is move a rolling chair. By the looks of it, she completely skipped the tile cleaning and, according to a manager at Kiwi, flat out lied about having applied the tile sealer we paid for. A manager scheduled us for a redo next week so we now have to take MORE time off work to see if they can actually do the work the second time. I will update the review afterward. UPDATE 1: The guy who came out for the redo was better. He did a test patch on the tile and said they wouldn't do as good of a job on the cleaning as I do so they agreed to refund that portion of my payment. I was told that the refund will be sent by check in the mail in the next 30 days. The carpet was at least properly vacuumed this time. I won't try them again because we've hired others that have done better work in the past.
Worst service EVER! Stay clear away from this company. They offer a service and either are late or don't show up at all. Then will reschedule to not show up at that time either. Dealing with this company has been a complete nightmare. If you are looking for professionalism from a company or just a company that will show up, STAY AWAY FROM THIS ONE! I will be alerting all my friends and family and will also be reporting them to the BBB.
5 weeks ago Kiwi picked up my rug. I was told upfront that it would take some time and I agreed that was okay. What I didn’t agree to is paying to have my rug cleaned and it not be cleaned. My rug was was returned to me in the same condition I gave it to them in, not even vacuumed! I would like a resolution, either my rug be cleaned like I already paid for and returned this week by Saturday or a refund.
Wow, I don't even know what to say about this company. They had my rug for 2 months. It took 3 appointments to get it delivered back (they didn't show up twice). And the rug has not even been cleaned. It is just exactly the same as when they picked it up. Not clean. I'm so upset and hoping they will give me refund. I would suggest not using this company.
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