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Eastern Panhandle Heating and Cooling

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Martinsburg, United States

easternpanhandlehvacwv.com
HVAC contractor· Air conditioning contractor· Fireplace manufacturer· Air conditioning repair service· Heating contractor

Eastern Panhandle Heating and Cooling Reviews | Rating 3.9 out of 5 stars (5 reviews)

Eastern Panhandle Heating and Cooling is located in Martinsburg, United States on 3519 Williamsport Pike. Eastern Panhandle Heating and Cooling is rated 3.9 out of 5 in the category hvac contractor in United States.

Address

3519 Williamsport Pike

Phone

+1 3042741716

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Megan Morris

The guys who replaced our whole system were awesome, personable, respectful and professional, and went above and beyond my expectations. The owner of the company came out and was very professional and courteous. They all made this terrible situation painless and quick. They took way less time than I thought it would; and still were able to fix issues, rewire our WiFi thermostat better than it was, and left everything looking great. I'm so happy with their service!

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Derek Oldfield

I called EPHA recently as I had waited over 2 weeks for another company to install a new unit for me. I explained my situation to the wonderful and friendly secretary that answered my call. She gave me a quote over the phone. Even though I decided not to fight with the other company, EPHA went out of their way to make sure I had an AC unit installed at a fair price. I'll call no one else from now on, anytime I need service with my heating and air units. I'm grateful for their honesty and commitment to their customers. They do business the right way and they deserve to be commended for it.

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debbie gaudio

So per my normal the a/c goes out on the Friday before the 4th of July.. Most businesses were closed early for the holiday weekend so I was out of luck. I called Eastern Panhandle Monday morning and they sent Keith out at noon that day to check out the issue I was having. The unit is 30 years old and no parts or cooling agent would be able to be found so the unit needed to be replaced. They came the next morning at 8am and had me cooled off by 12 noon. They were neat, professional, friendly and focused on the tasks at hand. They made sure everything was working to their standard before they left. I am a happy camper and would HIGHLY recommend them to anyone needing their services

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Joann Findley

This is my second service with this company and so far, so good. My tech was professional and informative and advised me on some great money saving ideas as far as heating and cooling my home. He was efficient and on time. I also appreciate that they make a courtesy call before coming on early appointments to allow time to be decent upon their arrival......nice touch. I will continue to have them service my system for years to come. Very nice company

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Regina Crisci

They are contracted with my home warranty company. My home warranty company authorized and ordered a replacement HVAC unit 5/22. Eastern Panhandle Heating and Cooling stated for weeks that they did not receive the part to do the work. They stated they were expecting a coil, and not an entire unit. However, in the charges that were not covered by my warranty company, I paid 75 equipment removal fee 5/27. This removal fee paid to EPHC should have been assumed to be for an entire unit, not just a coil. My warranty company shipped out a second unit 6/11 that EPHC again stated they never received. Meanwhile, my home is without AC for 3 weeks. Both units were signed by Robert \Bud\ the owner. These people are inadequate. I called almost every single day and not once did they think \hmm maybe these units might be for this customer.\ After the unit was finally replaced 6/20(1 month later!!!), the technician and then the secretary tried to RE-COLLECT the charges that were not covered by my warranty company that I already paid as soon as I was made aware at the beginning of this debacle. Do not use this company. I had to buy 2 AC units while this was going on, and they do not care to cover the cost of any out of pocket expenses. I will be reviewing on every forum I can.

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