McAllen, United States
4206 S Ware Rd
N/A
+1 9566863247
On August 10, I used Chapa’s Moving (TXDMV 006456196C USDOT: 2161288) on an in-state moving from San Antonio to Dallas area. Their price was reasonable and they had the date I need. The movers were on time and pretty responsible. Unfortunately they damaged some of the furniture’s and the badly scratched the new vinyl plank floor in one room of my new house. I pointed the damages out directly to the movers and communicated with their managers on the spot. On the managers request, I sent him a formal complaint and claim through email on August 13, with picture of all damages and all the models and price of the furniture. I followed up a phone call with the manager on August 14 and was told that they will respond within a month. I followed up with email on September 1, phone can and email on September 14. Till now I have not heard anything from upper management of this company. This makes me think that despite my patient and courtesy communication, they are not even trying to solve the issue.
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We had a crew of 6 with 2 trucks for 2 days. Movers were friendly and professional. We were very satisfied with the amount of cooperation as we put furniture in 3 different locations. They were prompt on arrival and worked steady till the job was done. I hope I don't have to move again any time soon, but if I do, it will be with Chapa's.
Very friendly service from start to finish. The charge per hour and the two people doing the move really stayed on top of it and always moved with purpose. We will be relocating to our new house in a few months and will definitely use them again. Thank you for your excellent customer service.
Will definitely use again. Raul was great to work with, we definitely had 2 items that were way heavy, we had them moved from the valley to San Antonio, both items made it in great shape and at a very reasonable price. Thanks again
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