Miami, United States
5735 NW 7th St
N/A
+1 3052502376
Wheelchair-accessible entrance
Good service, and good prices.
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Worst airline and customer service that I’ve ever encountered. Payed more than any other airline for the luggage and the luggage was delayed. The flight was delayed five hours and 3 of my checked bags didn’t arrive.. It has been 4 days and the luggage still hasn’t arrived. Now I have to pay an additional 150 for transportation to pick up this luggage since my grandparents don’t live in this city. My grandfather had a stroke 3 years and all of his medication was inside that luggage. He is currently at a Cuban hospital being treated for his high pressure and anxiety due to this issue. I am thankful to God that he will be recovering soon. When I spoke to customer service they had a horrible attitude and the lady (Marilyn or something like that) even hung up on me. I called back because my issue wasn’t resolve, I supposedly spoke to the Director of the Aero airline and he had the audacity to hang up on me too. If I could rate it worst than 1 start I would. WILL NEVER BE USING THIS AIRLINE AGAIN!!!
Worst airline to fly in. Our flight was delayed for over an hour and nobody said anything. Everyone is very unorganized, the charge you for suitcases even tho when you purchase your ticket they tell you that they are included in the price. We sat on the plane for over one hour with no AC and nobody would say anything. The flight attendants don’t even know how to properly communicate what’s going on with the plane. Will never flight with this airline again.
Horrible!! I do not recommend anyone travel by this airline. They are liars who take advantage of the need in Cuba to make their profits. In the agency when buying the tickets they give you what they have regulated in terms of luggage and at the airport they do another one. Shameful!!!
hello, at miami airport after one pays for the rent of the service they want to collect the car for personal use of the agency .. Is that possible?
Deli
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