Middletown, United States
280 NY-211 E
N/A
+1 8453435277
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The staff is so rude I was there before quarantine . I asked them if the donate extra clothes and the lady said no and that the owner and staff keep it or sell it to people.! disgusting !
like
The best in town so clean & organized! Definitely 5 stars if you ask me, I got my baby so much things last minute
Absolutely adorable store, went today for the first time with my friend! So much to offer with amazing deals, I walked away with lots of quality pieces for 30! And the staff is super helpful! Can not wait for my next shopping trip
I understand that consignment shops have become big business, but it shocks me how many store owners behave as though they're doing consignors a favor by taking their goods. These owners would do well to remember that without us---they have no business. The owner of Lovely Ladies (and the staff) are prime examples. I have consigned there three times----always bringing items that were clean, good quality, and in excellent condition----most of which have sold. The last two times, the staff and owner were extremely rude, brusque, and absurdly rigid. This last time, I brought about eight items----mostly new, with the tags still on them. In addition to the generally surly attitude of the staff there, the owner wanted to deduct 10% of the consignment commission because I had brought the items (mostly pants) in neatly folded, rather than laid flat and draped over my arm----as is specified in her consignment agreement. I wasn't aware of this requirement, as I had previously brought in mostly handbags and tops on hangers. Rather than politely explaining the policy and giving me the benefit of the doubt, as I am a relatively new consignor, she rudely chastised me and insisted on adhering to this absurd rule. When I told her that wasn't acceptable, she rudely told me to \just to take everything.\ When did it become good business practice to treat customers and clients rudely? Clearly this owner feels she is doing well enough that her consignors are dispensable (and I can see from other comments, shoppers have had similar negative experiences.) Lovely Ladies certainly won't be burdened with my business anymore.
Today was my first time visiting Lovely Ladies. I absolutely loved my shopping experience. You cannot beat the prices and the quality of the items. The store is kept very well organized, and neat. It was very easy to find items and browse through the racks and shoes. The staff is very friendly. I normally don't like shopping but this was a great experience and will be back soon! I have been driving past this store for a while now, and I feel so silly for not coming in sooner! Love it!
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