Monona, United States
2355 W Broadway
N/A
+1 6087090040
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
The guy that was sharpening skates treated me with a great amount of dis respect while having a casual conversation with a customer when I was trying to purchase a pair of skates. I feel the purpose of the sale was more important while I waited 20 minutes to get service. It took another customer to get his attention to help us.
like
Expensive but worth every cent.
Clean store, great selection and very knowledgeable staff..
I recently bought a pair of Bauer skates for myself. Three different staff members helped me throughout the process and I had a great experience. My fit was between two sizes, and, using feedback from the staff, I made the decision on which size to pick. The new skates are fantastic, but, after using them a few times, I realized that I had chosen the wrong size. I took the skates into the store yesterday and explained my situation. Without hesitating, Derek (the store manager) got me into the next size smaller and did a full exchange for the skates that I had purchased (and used). He told me that \it wouldn't be right if you weren't happy with the skates that you bought from us.\ The way Derek and Pure Hockey in Madison handled this situation exceeded my expectations. Every time I have been to the store, the staff has taken great care of me and my family. The staff really cares about their customers, and it shows - from Derek and Eddie on the sales floor, to Chris in back sharpening skates and taking care of customers' needs efficiently, to the rest of the staff. The entire team at Pure Hockey in Madison provides exceptional customer service and hospitality. I highly recommend this store for all of your hockey needs.
Walked in the store and was immediately greeted with how can I help you. I gave the sales person 4 different things and he helped with all of them. He educated us with skates and how the should properly fit. They were very patient and easy to work with
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance