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Musicians Toy Store

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Jacksonville, United States

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Musical instrument store

Musicians Toy Store Reviews | Rating 4.3 out of 5 stars (8 reviews)

Musicians Toy Store is located in Jacksonville, United States on 403 Jacksonville Mall. Musicians Toy Store is rated 4.3 out of 5 in the category musical instrument store in United States.

Address

403 Jacksonville Mall

Phone

+1 9105776700

Service options

Online estimatesIn-store pick-upIn-store shoppingOn-site services

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair servicesService guarantee

Open hours

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D

Darren Taylor

They have wonderful guitars i almost purchased my first one but my wife wouldn't let me lol

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Raymond Sharpe

Knowledgeable and friendly with great selection of instruments including pianos.

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Roni Moss

I recently purchased a Suzuki MDG-300 Micro Grand Digital Piano. From start to finish was a breeze. I have been researching the item and looking for a local vendor, did not want to purchase the item online. I contacted Mr. Tommy at the Musicians Toy Store located in Jacksonville mall and he found the piano and could order the item. It was currently out of stock like most merchandise due to the pandemic and was given 2 1/2 months for it to be in stock. It arrived a month early and he called to surprised me. Great family business, honest and that O’l fashion great customer service. Highly recommend!!! Happy Military family.

M

Michelle Robinson

This is a great place to shop if you want to catch the coronavirus from asymptomatic staff.

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Michael Ahrens

Limited stock. Very helpful service

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Sean Brown

It's convenient and one of a few music stores that's easy to find and close to home. The prices are higher than what you would find in bigger music store or online. I found the customer service to be hit or miss. One guy was nice and the other was dismissive. Not good practice for running a business.

T

T Mace

I purchased a capo and a pack of Elixir phosphorus bronze strings. 3 days later, my high E broke. (I've been playing for ten years and only had that happen one other time). I drove out there again with my broken string and told them what happened. They got another string of the same gage, and said it would be 1.42. I was a little taken aback because I've had really good experiences with most music stores, but pulled out my wallet to pay. The younger fellow asked if I had cash because it was a 5 minimum for card. I did not have cash. So we stood there awkwardly until I suggested that good customer service would probably just give me the string and get me on my way. I ended up having a conversation with him and the older fellow, which reflected very poorly on the business and how they see their customers. I was told, "we can't guarantee that the customer didn't break it through misuse!" and "I have twenty people in here a week saying they broke a string that they just bought!" First: yes you can't guarantee that the customer didn't break it through misuse, but you can still return dysfunctional items at any retail store for a refund. Your premise should be "Trust your Customer" not "Assume your customer is dishonest" Its just good policy, and most businesses see that as a pretty basic rule of thumb for customer service. Second: if you have 20 people a week coming into your store with broken strings that are brand new, maybe you should check your stock. I am really glad I did not buy a guitar and have to find that it was defective, and then have them say "tough luck". I am happy I found out their policies of customer service over 1.42, which I ended paying after finding an ATM and paying the 4.00 ATM Fee. . Terrible customer service.

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micah hearn

Wide selection. Staff knows their stuff and are eager to share their knowledge. They are focused on getting you the right product, not the most expensive one. They will pay attention to what you need and find you the perfect product, even taking into account things you haven't thought of. Should be 6 stars.

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