New York, United States
1270 6th Ave
N/A
+1 2126858685
Wheelchair-accessible entrance
I was trying to apply their ESA boarding services for my dog, it’s ridiculous that they never pick up the phone. I have all the documents ready but no one could help me to process it. Horrible customer service!
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I flew only once in my life time as a business class passenger, since flying 16 hours is a daunting task, I need a place to lie down, so I tested the experience with China Eastern Airline. China eastern air line amazed me by limousine pick up and drop off. White cloth fine dining on the plane, comfortable recline sleeping chair, private large screen TV, and first class services provided by the professional flight attendants. Besides 3 squared meals, I requested two additional snacks. They provided me shrimp noodles and congee with 4 side dishes, which were well beyond my expectations. After that flight, every time I flew this year, I was eligible for using the business lounge when I went to the airport. However I have to say the business lounge at Pudon airport in Shanghai is much better than JFK's, with much more and better selections of food (all free of course). Although for those who loves alcohol and other beverages, tops (see photos). They are all complimentary, and you can drink as much as you like. :))
I had a good experience with China eastern. Went there to sort out my membership points redemption issue
Worst customer service ever in JFK airport. Rude and unhelping!
I flew with this airline in March 2018 and really expected the worst service ever after reading so many poor reviews. I took the risk because I was able to get a multiple destination round trip ticket for very cheap. I flew with China Eastern Airlines from JFK to Phuket, Thailand on my first trip. Then about a week later I flew back to Shanghai to visit for a few days. I returned back to the US on their non stop flight from Shanghai to JFK. My on board experience I must say was excellent. The staff was fairly pleasant and responsive. The food was also surprisingly very tasty and satisfying. I never needed to reach for any of the snacks I had brought on board as a precaution. However, there boarding process was worst that I have ever seen. Passengers are not grouped into categories and as a result getting on board was chaotic. Now that I know what to expect I would take this again - but ONLY if a cheap enough fare again.
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