New York, United States
12 W 32nd St Suite #602
N/A
+1 2126293888
Please, please do not book through this company. I booked my honeymoon through here, and unfortunately everything was cancelled due to covid. I have spent months trying to at least get a partial refund for the 4500 we spent. I started this process in the summer and for months couldn't get anyone to even respond. It is now November and to date I have seen 485 returned....Pacific Holidays kept 1200 of my original charge as a cancellation fee despite the fact that a pandemic stopped me from traveling. I'm still waiting on over 2200 dollars to be returned (6months after I started this process). When Pacific Holidays responds they say I have to \be patient\ and won't do any further follow up. This company looked great on paper and was very attentive when they wanted our money to book, but now that they have been paid their cancelation fee they are not even remotely helpful. We are stuck with no honeymoon, no refund, dealing with a company that has been no help- disgraceful! I would highly recommend that you stay away from this company.
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I toured all around Romania in May with Pacific Holidays and I found them to be quite knowledgeable and friendly. Our guide Adrian was top-notch and you could ask him anything and he would have the answer. Romania is a rapidly developing country with wonderful sites to visit. Lots of history, and lots of unique experiences. Go soon, before the crowds come. It's wonderful!
Please whatever you do, do not use this travel agency. When I wanted to cancel due to terrorism threats and the pandemic in the countries I was traveling too. They would never answer their phones or emails. They were no help during the process and were completely unprofessional. I hate to leave negative comments about any business, but this is one to truly stay away from. I would hate for anyone else to have to go through what I am.
Went to Taiwan in October and it was fantastic trip. Way above my expectations.The itinerary was perfect, the price affordable, and the hotels were all five stars. Tour manager Eric was informative and funny, great person. Sharon was very helpful with all details and air arrangements. I highly recommend this trip.
We have booked the Bali-Jakarta-Singapore trip for next year with the Pacific Holidays. Prices are really affordable and very excited for the vacation. Bryan Ruiz (Destination Specialist) has helped us through out all the bookings. He booked the airfare, transportation, hotel and other tours. He was very courteous, well organized, very knowledgable, and very cooperative. Once we gave him the date, he booked everything in less than 24 hours. He went above and beyond to find out special destination request and got back to us in very timely manner. We are very happy his customer service and looking forward for vacation. Thank you Bryan for all your help. We really appreciate it.
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