New York, United States
665 5th Ave
N/A
+12125460976
Within a month, I was back at the boutique, but this time to get a gift for my dad. I had the pleasure of working with Donald again. He is the most genuine person I have ever met. He is just an incredible human being. He remembered our conversations from my last visit and was genuinely so happy to see me again. He helped me pick out a watch for my dad and gift wrapped it himself with such exquisiteness. He used gold colored wrapping paper and topped it off with a ribbon with a double bow design. Absolutely beautiful! On top of that, he put it in a matching gold colored bag. The presentation was just amazing! Also, a special thanks to Martina, the manager. She remembered me from my last visit and came over to greet me. During the conversation when she found out that I am here to get my dad a gift her eyes lit up. She was so thrilled and excited about how happy he would be and that it is going to be such a memorable gift. She wished him well and made the visit even more hospitable. Another great experience and all thanks to the wonderful, genuine and dedicated people there.
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Truly 5 star service. I was looking for a watch that I knew wasn’t going to be available right away and I was dreading the dismissive behavior that I had experienced at other boutiques. Fortunately, that was not the case at all at Rolex Wempe. The entire team was completely welcoming and professional from start to finish. Amy placed my order on the waiting list and her colleague Barnaby assisted me when the watch arrived. It was an exceptional experience and I’m thankful to have found a boutique I can trust. Highly recommend!
I had heard many great things about the service and quality administered by the staff here to the clientele from a good friend of mine. In no means did they fall short in any way. Donald was very helpful in going over in details the mastery and characteristics between each selected time piece i was interested in. Staff was very polite and welcoming, ensured we were all comfortable. A great experience, I definitely will be returning back
Came in looking for a few specific watches and was helped by Sabrina. She went the extra mile and gave me the breakdown on the pieces and after a few months I got the call on the piece I was looking for. The boutique is beautiful and the customer service from Sabrina and the other associates is excellent! Can’t recommend them enough and will definitely be back here in the near future for my next pieces! They also had several safety precautions due to COVID which was great to see.
Amazing experience. Highly recommend. Came in with little experience in the world of watches and was well taken care of by Jules and some of the other associates at the boutique (Alex and Barnaby). He’s very accommodating, always available to answer questions, and certainly passionate about his craft. 5 stars!
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