Northglenn, United States
749 W 104th Ave
N/A
+13035786121
I came in today to look at an Audi A3 for my wife. This is the second time I’ve met Jake and he was as helpful and genuine as when we first met two years ago when I was looking into buying my personal car. After I took it for a test drive today I talked some numbers with him and left without my backpack which I left on the front passenger seat of the Audi. Jake then called me and told me that I left my backpack. He goes above and beyond to make sure I had an easy and positive experience every time I go there to look for a car. I’d definitely recommend this place and look for Jake he was always helpful, genuine, knowledgeable about cars and I’ve had a great experience every time. 5 stars from me!
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AutoNation is selling a luxury brand through it's Alfa Romeo line of cars but has no idea how to provide it's customers with an experience that comes anywhere close comparable competing brands and dealers. If you are in the market for an Alfa Romeo (or a comparable brand - i.e. BMW, Mercedes, Lexus, etc.) and are someone who expects a little more from the dealers who offer cars at this level, you should consider buying elsewhere. I will say that the Alfa Romeo Gulia and its other lines come with their own set of issues, and so we have had to take our car in for a number of software updates and minor recall items. However, when needing to deal with these types of issues, with AutoNation, the service and experience has been extremely poor. They rarely have loaner cars to provide you while the car is getting service - and you need so schedule out weeks in advance to maybe have a chance at getting one. When they do provide a loaner, it is still a poor experience as the cars are dirty (see photos of how the loaner was provided), may not have a full tank of gas, and they require you to fill it up with gas before your return it. This is not on par with what you would get from other dealers for cars in this category. When you do get your car back from them, it is likely to be dirty from the service techs and they will not wash your car for you as other similar brands will do. The quality and consistency of the customer experience received with dealing with them about an issue with your car is also disappointing. AutoNation should understand the value of the post purchase customer experience and the impact that it has on brand loyalty and advocacy. While the reasons that I may need to be bringing my car in for service may be fault of the actual manufacturer, AutoNation should still be aware of the expectations from its customer base. It has been very disappointing and I will not likely be buying another car from them unless they are able to up their game in this area.
Z is awesome! I showed up, told him what I was looking for and he pulled up exactly that. I test drove it and bought it. Easy peasy. I haven’t liked going to dealerships in the past because I felt pressured to buy stuff I didn’t want. Not this time. I felt comfortable and I love my purchase. I recommend you go see Z if you need a vehicle.
Just bought a Subaru from here, so far so good. The buying process was pretty easy. I was there for about 3 hours from test drive to actually leaving with the car. I worked a lot with Jennifer who was awesome & easy to talk to. I felt like they were trustworthy & yeah, would recommend!
Fixed my Abarth with a dead ECU in just a few minutes.
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