Ocala, United States
1770 SW 60th Ave
N/A
+1 3528612528
Wheelchair-accessible entrance
This manager has 0 customer service skills. I have obviously been through a tough time, my wallet was stolen, then I get into a car accident, I reserved a vehicle and she tells me that I had to have my physical driver's license. I had a copy and everything. Okay - I understand it is the policy, but she didn't try to help me or work with me one bit!! She was shaking her head no before I even finished asking my question, and then I asked if I ordered my replacement online, right in front of her and give her my confirmation code and the copy of my license would it suffice, and she is shaking her head the whole time I'm talking like she didn't even want to hear what i had to say! People like that really burn me, if I'm in the customer service business, my job is to serve my customer - I should know it's my specialty and what I do for a living! She could have even at least offered me options, if I went to the dmv the next day and got my license would I be able to pick the car up? SOMETHING! But she didn't offer one bit of help or do anything that her job title stands for. Absolutely sad when human beings don't want to help other human beings! She actually had the audacity to tell me to call an uber - okay, but I just spent almost 500 to get a car and I can't get any help or even get a refund! How sad our species has become! And, btw, I'm seeing a ton of horrible reviews. I guess I should have checked that before reserving a vehicle with them!
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This location is a very bad location. Customer service is a joke. They ignore customers and treat them with disrespect. This is not the first time I pick up or drop off a car from this location. I have been customer for years with national but not anymore. If you drop off your rental in this location stay with your car until you get the final bill otherwise they will add extra charges if you just drop off the keys and leave.
Reserved online only to be told there were no cars available when I arrived for pick up. No accommodations, nothing. Other car rental places were honest on their websites letting me know there was no availability. National showed plenty of available cars. Terrible business practice - will not use them again.
customer at the best level, the ladies were so helpful with everyone
When I went pick-up my retail car, all they have was high mileage cars with damage. The cars are also dirty. The customer service manager is also horrible. They charged my credit card twice. I called them to complain, but the person that could help was not there and would call me back. They never called.
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